Communication on Swappa

Good commerce comes from good communication. On Swappa, buyers and sellers communicate directly.

Do's and Don'ts

  • Communicate with other users, and Swappa staff, respectfully
  • Ask questions about listings before buying
  • Communicate directly with the other party concerning sale fulfillment
  • Don't be disrespectful to other users or Swappa staff
  • Don't provide personal information on public comments (e.g. phone or email)
  • Don't spam, don't talk politics, don't link off-site
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Listing Comments

Most listings have a public comment section where buyers can ask questions and sellers can respond. This transparency helps everyone make informed decisions.

Private Messaging

After a sale, buyers and sellers communicate privately on sale pages to coordinate shipping details, ask questions, and resolve any issues. Swappa staff helps as needed.

Support from Swappa

If buyers and sellers need help, Team Swappa is available to assist with any issues that arise. Just tags us on the listing or sale comment.

Frequently Asked Questions

Communication on Swappa takes place before (pre-sale) or after (post-sale) a purchase.

  • Pre-sale communication: Buyers and sellers can communicate about a listing in the public comments on listing pages. All comments should directly pertain to buying and selling that particular listing.
  • Post-sale communication: After a listing sells, buyers and sellers can communicate directly on their private sale page.

The exception to this rule is for Enterprise Sellers. The public comments for enterprise seller listings are disabled, and Enterprise Sellers can only be contacted post-sale.

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Comments on listing pages and sale pages should be geared toward the business of buying and selling.

Swappa's general guidelines for appropriate comments are as follows:

  • No name-calling or personal attacks
  • No profanity or unprofessional language
  • No spamming or off-topic discussion
  • No political content or discussion
  • No time based/limited-time offers for listing or accessories
  • No sharing phone numbers or email addresses on listing pages
  • No links or references to other sites that do not pertain to solutions between buyers and sellers
  • No "price policing", linking/commenting to another sale/site, or hassling a seller over their price

Comments that violate Swappa's guidelines …

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Buyers can make an offer by leaving a comment on the listing page asking the seller if they're willing to accept a lower price.

If a seller agrees, they can leave a comment on the listing page and then edit their listing to the new price. Once the listing price has been edited, the buyer can move forward with the purchase.

Keep in mind that Swappa is a first-come, first-serve marketplace. Sellers are not able to hold a listing for a specific user, so any user can purchase the item at the newly adjusted price.

The exception to this rule …

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Swappa support can be contacted in several ways:

Additionally, if your question or concern is related to a specific listing or a specific sale/purchase, you can also contact Swappa support by commenting on the listing page or private sale page. Just click the “I need help (alerts Swappa Staff)” checkbox when leaving your comment on the listing or sale page.

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As soon as a listing is purchased, a private sale page is created for the buyer and seller. This page allows both parties to communicate directly regarding the sale. You can find your private sale page from your My Swappa page.

Note: Although other Swappa members cannot view your private sale page, Swappa staff can still view and moderate the comments on these pages.

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