One-Year Limited Warranty

The warranty covers defects in materials and workmanship under normal use. It runs for 12 months from the delivery date.

If a defect shows up during those 12 months, it is treated as having been there when the device was delivered. You do not have to prove that. If the seller believes the problem is not covered, or that it was not a defect at delivery, the burden is on the seller to show it.

Sellers must take care of valid claims. The remedy is a repair, a replacement, or a refund, and the seller chooses which one. …

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Some Swappa listings come with an additional One-Year Limited Warranty offered by select from the sellers.

The One-Year Limited Warranty that sellers offer on Swappa is not insurance. It is a limited service agreement covering specific defects under set conditions. See what is covered under the warranty.

Here is how it differs from insurance:

• Insurance often covers accidental damage, theft, or loss. This warranty does not.
• This warranty covers only defects that show up during normal use.
• Insurance is often a plan you pay for month to month. This warranty comes just once, with a purchase that qualifies.

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The warranty covers manufacturing defects only. It does not cover accidental damage or water damage, and damage from a repair that was not authorized is not covered either. Because it covers defects rather than condition, it does not extend to normal wear or to how the device looks.

Here is the full list of what is not covered:

• Damage from misuse, water, accidents, physical abuse, or a repair that was not authorized.
• Battery claims when the battery life is above 70 percent. Battery health is part of the device condition requirements that sellers must list.
• Corrosion on the device.
• Damage …

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The warranty runs for 12 months from the day it is delivered. It covers the first buyer only. And it is limited to a repair, a replacement, or a refund. If you sell the device, the warranty does not go with it.

Here are the limits in full:

• The warranty is non-transferable. It covers the first buyer, and it does not pass to a new owner.
• A repair or a new device is covered only for the rest of the first warranty term. It does not start a new term.
• There is no coverage for incidental, indirect, or consequential damages. …

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File your claim with the warranty provider. Log in to Swappa, go to your sale page, and fill out the claim form. Add your order details and a note about the problem.

If the issue turns out not to be covered, our return policies may still apply.

Steps to file a claim:

1. Log in to your Swappa account and go to the sale page for your purchase.

2. Fill out the One-Year Limited Warranty claim form. Attach the following:

• Proof of purchase
• A note about the issue
• Clear photos or videos of the defect

3. Within two business …

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