Nexus Tech Solutions LLC

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We buy and sell used smartphones. Our goal is to provide our customers with quality pre-owned devices. All devices are tested using the HiTek Software and results are stored in our database for record keeping along with Serial Number/IMEIs. Devices go through a 34+ point inspection process to ensure all functions are performing as intended. If there is an issue for any reason please contact us and we will do our best to resolve the problem. We offer a 30 day warranty on all of our items. Interested in selling your phone? Or need a repair? Check out www.nexustechsolutions.io. We're always looking to connect with individuals, bulk buyers, and sellers. Contact us for any assistance or inquiries.

All items ship within 2 business days. Weekends do not count as business days.

Our Commitment: 30-Day Defective Item Warranty

We guarantee a 30-day warranty on defective products. If you receive a product with physical damage, please alert us within 24 hours of its arrival. This prompt notification is crucial for us to correlate with our insurance provider.

Please be aware that any damages caused by the user fall outside our warranty coverage. However, we provide repair or replacement services at a discounted rate for such situations.

Beyond the initial 30-day period, we continue to support our customers through repair or replacement services.

If the item you receive does not match its description or your expectations, we offer an exchange option. This policy is valid for 30 days following the purchase date.

You are eligible for a refund within 30 days of purchase, provided the item has not been damaged by the user.

For returns of defective items, we supply prepaid return labels to facilitate the process.

A cancellation fee of 4.5% applies to cover non-refundable charges by payment processors like PayPal.

A restocking fee of 15% is applicable to returns of non-defective items or for cases of buyer’s remorse.

We aim to process refunds within 7-10 business days following the return of a device.