Samsung Galaxy S10

one noticeable scratch

Returns are accepted within 30 days of delivery

If your package is lost or damaged in transit to you, we’ll issue a full refund with no fees.

Covered under warranty:
- Manufacturing defects
- Damage or loss while in transit to you by the shipping carrier

Not covered:
- Buyer’s remorse (restocking fee applies)
- Packages lost after successful delivery

Returns will be denied if:
- You don’t remove your passcode or iCloud/Google/Samsung account
- The device is returned locked or still linked to your account
- You don't return the charging kit or accessories (a $20 fee applies)
- Customer-caused damage (cracks, water, screen burns)
- Phones that have been opened or repaired

Report any damage within 1 day of delivery. After that, damage is considered your responsibility.

Refunds require:
- The phone must be fully reset to the Hello/Setup screen
- The IMEI must match the one we provided before shipping
- We’ll send a YouTube tutorial on how to factory reset

Once approved:
- You’ll receive a prepaid return label
- Return shipping cost is deducted from the refund
- The device must be shipped within 3 business days and received within 10, or the return will be closed
- Only use our return label using your own voids the return

All phones are sold as-is, but include a 30-day limited warranty for issues present at delivery. Claims after 30 days won’t be accepted.