Marketplace
New to Swappa? Learn more about our safe and secure Marketplace.
- What steps does Swappa take to review and approve a listing?
- What's a featured listing?
- How do I list a product on Swappa?
- How can I communicate with other users on Swappa?
- How do I buy a listing on Swappa?
- When should an item be shipped after being purchased?
- What are verification photos?
- What is a Trusted Seller on Swappa?
- What are the policies for shipping items on Swappa?
- What criteria does a product have to meet to be listed on Swappa?
- Can I buy or sell on Swappa if I'm located outside of the US?
- Why am I not receiving emails from Swappa?
- How can I check my device's IMEI to ensure it's clean?
- How can I locate the IMEI / Serial Number for my device?
- How do I factory reset my device and prepare it for sale?
- What comments are appropriate for listings and sales?
- What is an ESN number?
- Can I share my ESN / Serial Number publicly?
- How do shipping addresses work on Swappa?
- How do fees work on Swappa?
- How do I create an account and log in to Swappa?
- What are the requirements for product condition categories on Swappa?
- Who covers the cost of shipping?
- What are Swappa's return policies and procedures?
- What if I receive an item that's not as described?
- Can I buy a water-resistant phone on Swappa?
- What should I do if a seller isn't responding to a buyer on Swappa?
- What are the Apple Battery Health requirements on Swappa?
- How do I reorder my listing photos?
- What states require marketplace facilitator taxes?
- How do I cancel a sale as a seller?
- Do Apple devices sold on Swappa come with AppleCare warranties?
- Does Swappa charge sales tax?
- Where can I find the tracking number for an item I purchased on Swappa?
- How can I delete my Swappa account?
- How can I reach Swappa support?
- Why is my Swappa account inactive?
- Does Swappa allow bulk purchases?
- Is Swappa legit?
- Swappa vs. The Competition
- What is a marketplace facilitator?
- Is Swappa safe and legit?
- Can I sell a device with cracked glass on Swappa?
- Can I flag a listing or comment for staff to review?
- Why is my listing still pending?
- Does Swappa support local pickup arrangements?
- Does Swappa allow sellers to charge a restocking fee?
- Does Swappa allow returns due to buyer's remorse?
- What is a Power Seller on Swappa?
- What is a sale page?
- What is a PayPal Partner Fee?
- What is an Ask Price?
- Is it safe to buy a phone on Swappa?
- Is Swappa safe to sell on?
- How does Swappa prevent fraud?
- How can I contact Swappa customer service?
- How do I return for a refund?
- Who pays return shipping costs?
- Are refurbished devices allowed on Swappa?
- What is Stripe Identity Verification?
- What is Conditional Approval?
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