Items are to be returned to the Seller (not Swappa) for a refund.

If the item you received is not as described in the listing, you are entitled to a refund following Swappa's return policies.

The first step to getting a refund is to notify the seller (and Swappa staff) of the issue by commenting on the private sale page.

If communication between buyer and seller is not able to resolve the issue with the item/sale, then a return and refund may be necessary.

Swappa’s return procedures are as follows:

• The seller provides a return address to the buyer.
• The buyer ships the device back with tracking and proper insurance.
• Who pays return shipping costs?
• The buyer should provide the return tracking number in the “Shipping” section of the private sale page using the "Add Shipment" link once the device has been shipped.
• The seller should issue a prompt refund when the item is received.
• Swappa's sale fee is also refunded when the seller issues a proper refund through PayPal.*
• The buyer and seller should notify Swappa staff once the device has been returned and the refund has been processed so the sale can be marked as canceled.

Mobile Device Returns:

• The buyer should provide the IMEI or Serial Number of the device they are returning on the private sale page before sending it back.
• The buyer should factory reset the device and remove all accounts from the device before sending it back.