What if I receive an item that's not as described?
Buyers are protected on Swappa. First, let the seller know by leaving a comment on your private sale page.
- Communicate clearly with the seller to describe the problem
- Include a proposed resolution (such as a partial refund or full refund)
- Provide photos of any damage or condition issues on the sale page
- Provide requested documentation of problems (if requested by the seller or staff)
Please allow up to 24 hours for standard sellers to reply. Business sellers should be allowed a full business day to reply.
Contact our support team if you don't hear back from a seller after one business day. Leave a comment on the sale page or check the “I need help (alerts Swappa Staff)” option, or by using our help desk.
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