Apple iPhone 11 Pro Max
AT&T

Evan C., please review our email regarding this listing, as it appears we're still waiting for you to follow-up there. Thank you!

Hey Evan this is Brendan from Mercari! I signed in with my fiends account. I just want to clarify this is the right person lol Thanks so much for your help!

Yup this is the right person we have a deal!

I’m changing the price to 1100 now

My Mercari account got blocked so I cannot respond to you on there but we can do the deal we discussed if this is the correct person.

So to clarify we agreed to $1,050 for the phone and watch if I bought through Swappa since I have to go through the hassle of using a friends account. Is this correct?

Oh yes my bad that was a mistake

The price is set to 1050 plus the $35 swappa fee it becomes 35 when the price is over 1000

The fee is already included in the price so the price should be set to $1,050 since this is what we agreed upon. Right now it should $1,085 which means the $35 is paid twice.

Done

Sorry to haggle I just want to make sure we are sticking to the original deal after all the negotiating. My friend said you can access your ni eg as soon as we purchase so once it’s lowered to the agreed $1050 we will go ahead and buy.

the price has been lowered

Thanks, Evan! I have tried making the purchase 3 times and my card has been charged three times but each time it says purchase failed upon checkout. I am hoping Swappa can step in and help. My card was charged three times but it still says the transaction hasn't worked so I am not sure what to do.

Hi swap can you please help my friend to see what is going on? Thank you

Everything Apple, please reach out to us using our help form here: https://swappa.com/help

Also, please include a link to the listing in question.

Thank you!

While we wait for Swappa, just to clarify one final time you will send the iPhone and the watch correct? Also, is the watch iCloud locked? Thanks so much for your help!

No it is not

And yes I will send both

Thanks so much. I am gonna reach out to Swappa real quick to figure out why it isn't letting me purchase.

Ok great!

So Swappa got back to me really fast and told me to ask you if your Swappa is set up with an email address that can accept PayPal requests. They think this is why my payment isn't able to go through since it may have no account to go to.

Ok I signed out and signed back in try now

I just tried again with the same issue. My card was charged five times now but the transaction still says failed. My bank called asking if there was fraud so I am not sure what else to try.:(

you can try sending me the money and I will ship it to you?

Let me call PayPal to see what's up. Sorry for the hassle.

I know that sounds sketchy but that's the only thing I can think of I have done it many times before. As you can see I am a verified and trusted seller on Mercari.

All good

Alright so I just got off the phone with PayPal and they are the ones who are stopping the payment because they have the sellers account flagged as "High Risk" for some reason. Because of this there is no way to make the purchase through Swappa. They said the only way to proceed is you can send me a PayPal invoice to [email protected] and ship the item and once I receive it they will release the funds to your account. Sorry for the hassle but I have never had this happen before and I am simply not comfortable with just sending $1,050 with no recourse. The good thing is if you send me an invoice then this will avoid the $35 fee. If you still want to sell, send me the PayPal invoice and I can supply my address and the funds will be released once I receive the item. Thanks so much and have a great day.

But do you have to confirm that you received the item? Or is it once it reaches your address?

Devices must be purchased using the green buy now button on Swappa. Please refrain from attempts to take sales off site as it can result in removal from our service.

Feel free to reach out to us via our help form here https://swappa.com/help with any questions.

They said if you put the tracking number on PayPal then once its marked delivered the funds are released.

Thanks, Swappa. If an item is blocked by PayPal and this cant be removed, how can we proceed with the purchase?

Please reach out to our support staff using our help form here: https://swappa.com/help

Also, please include a link to the listing in question.

Thank you!

So what is going on with the purchase?

I tried purchasing for a sixth time with still no luck. At this point, my Mercari account has been locked and my credit card has been shut down so there is nothing else I can really do and I don't want to put my friends Swappa account in bad standing. I appreciate your time but PayPal has your account flagged for some reason so anyone who tries to buy will have the same issue. Maybe contact them to see what's up but otherwise, there isn't anything more I can do.

Do you want to do ebay?

Evan C., please reach out to PayPal to ensure your account is verified and ready to receive payments.

To keep the comments here clean, please reach out to us via our help form with a link to this listing if you have any further questions: https://swappa.com/help

Is there another way I can contact you?

I’m sorry but unless it’s through Swappa it’s just not gonna happen. Mercari just closed my account and i cannot have the same thing happen on here. Thanks for your help but I have to follow Swappa policy.

900 for phone right now!

I can do 950

900 will buy right now!

Please let me know Looking to buy right now.

@Ahmed A. the best i can do is 925

@Ahmed A. the best i can do is 925

I’m in for $850 right now. Ready and able to buy.

910 and will pay.

Please update will pay now

Price is changed

Is the device fully paid off?

@matthew yes it is

Payment is not going through!

It seems PayPal is currently having issues with processing payments. We have alerted PayPal about this and are waiting for more information.

In the meantime, we recommend ensuring that nothing is blocking the payment within your own PayPal account or with your payment source. The seller should also reach out to PayPal to ensure their account is verified and ready to receive payments.

To keep the comments here clean, please reach out to us via our help form with a link to this listing if you have any further questions: https://swappa.com/help

PayPal is blocking any seller that isn't PayPal verified. The seller would.have to have a PayPal logo next to their name.

Talking to PayPal now

@ahmed you should be able to purchase now