# Swappa Trade-In, Questions and Answers




## How and when do I get paid through the Swappa Trade-In Program?

Each Trade-in Partner has different payment terms. Please be sure to review their payment details. The Trade-in Partner will pay you promptly upon receipt and inspection of your device. Swappa requires that the quoted trade-in value be honored for a minimum of 14 days.

## How do I trade in my device?

Go to [swappa.com/trade-in](https://swappa.com/trade-in) and enter your device condition and information or navigate to your device using our prompts. You will be provided with your option(s) for trade-in with various third-party companies. Upon choosing a Trade-in Partner, you will be directed to their website to complete the trade-in process. The Partner will send you a prepaid shipping label for your trade-in and provide you with additional instructions for shipping. After the device has been received and inspected, you will be paid for your trade-in by our Partner as long as the device sent is as-described.

## How do I ship my phone to a Trade-in Partner?

The Trade-in Partner will provide you with a printable shipping label. Place your device securely in a shipping box and attach the label. Upon receipt, the [Trade-in Partner](https://swappa.com/trade-in/partners) will evaluate your device and pay you for your trade-in.

## Will you send me a shipping label for a trade-in device?

Yes, the [Trade-in Partner](https://swappa.com/trade-in/partners) you select will send you a free shipping label to ship your device. Please be sure to package your device carefully with some padding so it is not damaged in transit.

## Are Trade-in values accurate?

Swappa and its [Trade-in Partners](https://swappa.com/trade-in/partners) work hard to maintain accurate values. The database is updated regularly based on market values provided to us by our Partners. Finalizing your device details on the Partner website will confirm the offer details between you and the Partner.

## How does Swappa pick our Trade-in partners?

Swappa carefully vets [Trade-in Partners](https://swappa.com/trade-in/partners) using a rigorous process which includes inspection of performance from various sources. Sales performance on Swappa and other marketplaces, customer satisfaction reviews, and data from sources such as the BBB and TrustPilot help us ensure the Partners we select are reputable and trustworthy.

## Am I able to trade in a broken phone or water-damaged phone?

Yes, a broken phone may be sent to a [Partner](https://swappa.com/trade-in/partners) for trade-in. Please be sure to select the correct (Broken) condition for the device you are sending to a trade-in partner for an accurate value.

## May I trade in a blocked, locked, stolen, or financed device?

Each [trade-in partner](https://swappa.com/trade-in/partners) may have different criteria for the devices they accept. Please review the trade-in partner’s requirements prior to accepting an offer for your device. Some partners may accept blocked, locked or financed devices; however, stolen devices are not permitted.


## More Questions and Answers

- [Marketplace FAQ](https://swappa.com/faq/marketplace.md)
- [Buying FAQ](https://swappa.com/faq/buying.md)
- [Selling FAQ](https://swappa.com/faq/selling.md)
- [Payments FAQ](https://swappa.com/faq/payments.md)
- [International FAQ](https://swappa.com/faq/international.md)
- [Shipping FAQ](https://swappa.com/faq/shipping.md)
- [Devices FAQ](https://swappa.com/faq/devices.md)
- [Warranty FAQ](https://swappa.com/faq/warranty.md)
- [ESN Check FAQ](https://swappa.com/faq/esn.md)
- [Trade-In FAQ](https://swappa.com/faq/trade-in.md)
- [AirPods FAQ](https://swappa.com/faq/airpods.md)