

# Swappa Selling, Questions and Answers

> [Selling on Swappa](https://swappa.com/sell) gets you twice as much for your used tech. Share tips and ask any selling-related questions.


## What payment methods are supported on Swappa?

Swappa primarily uses PayPal for payments due to its seller protections, buyer protections, and dispute resolution process.

* Sellers are required to have a PayPal account

Buyers have two primary options to make payments through PayPal:

* Buyers can check out using any available funding source linked to their PayPal account (bank account, debit card, credit card, PayPal balance, etc)
* Buyers can check out as a PayPal guest using a credit or debit card by clicking the PayPal button and then clicking Pay with Debit or Credit card

Select Swappa sellers also accept credit card payments through Stripe.

* Stripe can be used by entering your credit card details directly on the Swappa checkout page.
* Sellers that are interested in accepting Stripe payments can learn more here: [Stripe Payments available for Power Sellers and Enterprise Sellers](https://swappa.com/blog/stripe-payments-available-for-power-and-enterprise-sellers/)

## What is an ESN number?

An ESN (Electronic Serial Number) is a unique identifier tied to all cellular devices. ESNs can be found in a few different formats. The most common is the IMEI (International Mobile Equipment Identity). However, some older mobile devices have a MEID (Mobile Equipment Identifier).

No two devices should ever have the same ESN / IMEI, and reviewing this number is one of the most important steps in Swappa's [listing review process](https://swappa.com/faq/esn/listing-reviewed-approved). Thus, it's crucial to ensure that you provide the [proper ESN](https://swappa.com/faq/esn/serial-number-field) when creating a listing on Swappa.

- Check the status of your phone with Swappa’s **[free ESN check](https://swappa.com/imei)**
- Learn more on the Swappa Blog: **[How to find your phone’s IMEI / ESN](https://swappa.com/blog/how-to-find-imei/)**

## What steps does Swappa take to review and approve a listing?

Real people review listings. Our moderation team runs through a number of crucial checks to make sure the tech listed is exactly what the seller says it is, including:

* [Verification photos](https://swappa.com/blog/what-is-a-verification-photo/)
* IMEI / ESN / [serial number](https://swappa.com/faq/general/what-is-imei) checks
* Making sure the device meets our [listing criteria requirements](https://swappa.com/faq/answer/listing-device-criteria)
* Reviewing the sellers history

Swappa reviews listings before they are approved for sale, however, [Enterprise Sellers](https://swappa.com/faq/answer/business-listing-verification-photos) are exempt from Swappa listing review. Enterprise Sellers are required to ensure the listed device meets our listing criteria requirements, but they do not have to upload standard verification photos. Enterprise Sellers have a level of established trust because they are handpicked and staff vetted.

## How can I locate the IMEI / Serial Number for my device?

Swappa [verifies listings](https://swappa.com/faq/answer/listing-reviewed-approved) before they go live to prevent scams and keeps junk devices out. To do this, we need your [IMEI](https://swappa.com/imei) if you’re selling a cellular device -- or your serial number if you’re selling a WiFi-only device.

Finding your IMEI is easy:

* **iPhone and iPad IMEI numbers** can be found by going to Settings > General > About
* **MacBook serial numbers** can be found by clicking About This Mac from the Apple Menu
* **Android IMEI numbers** can be found by going to Settings > About Phone > Status

How to find a phone ESN number:

* [iPhone IMEI number](https://support.apple.com/en-us/HT204073)
* [Android phone IMEI number](https://support.google.com/store/answer/3333000?hl=en)

How to find IMEI on iPad:

* [iPad IMEI or serial number](https://support.apple.com/en-us/HT204073)

How do you find the IMEI on an Apple Watch:

* [Apple Watch IMEI or serial number](https://support.apple.com/en-us/HT204520)

Still need help finding your IMEI or serial number? Visit one of the guides below:

* [MacBook serial number](https://support.apple.com/en-us/HT201608)
* [MacBook Air serial number](https://support.apple.com/en-us/HT201862)
* [MacBook Pro serial number](https://support.apple.com/en-us/HT201300)
* [Chromebook serial number](https://support.google.com/store/answer/3333000?hl=en)
* [Microsoft Surface serial number](https://support.microsoft.com/en-us/help/4036293/surface-find-the-serial-number-on-surface)
* [PS4 serial number](https://support.playstation.com/s/article/PS4-Serial-and-Model-Number-Location-1?language=en_US)
* [Xbox One serial number](https://support.xbox.com/en-US/my-account/warranty-and-service/find-xbox-one-kinect-serial-number)
* [Nintendo Switch / Wii U / 3DS serial number](https://www.nintendo.com.au/how-to-find-the-serial-number-of-your-console)

## How can I check my device's IMEI to ensure it's clean?

Swappa offers a free ESN/IMEI check service: [Check your ESN / IMEI](https://swappa.com/imei)

Swappa’s free IMEI check service reports whether a device is allowed (clean and ready for activation according to the GSMA global registry) or blocked (reported as lost or stolen).

If you don’t know the history of a device or are unsure about its activation status or any outstanding financial obligations, please contact the original wireless carrier before creating a listing.

Read more: [How to find your phone’s IMEI](https://swappa.com/blog/how-to-find-imei/)

## How do fees work on Swappa?

[Swappa marketplace fees](https://swappa.com/fees) are simple, transparent, and lower than the competition.

Each party (seller and buyer) pays a flat 3% Swappa sale fee.

* **Sellers pay 3%** of the Ask Price. So if you list an item with a $100 ask price, you pay $3 to Swappa and receive a payment of $97 (minus PayPal payment processing fees).
* **Buyers pay 3%**, which is added to the seller's Ask Price when setting the Listing Price. In other words, a listing with a $100 Ask Price will have a $103 listing price. The buyer then pays $103 plus tax [(when required)](https://swappa.com/faq/answer/taxes).

**See also:** [What is a PayPal Partner Fee?](https://swappa.com/faq/answer/partner-fee)

**Note:** Buyers with international PayPal accounts are expected to cover any additional costs a seller may incur over the domestic 3.49% + $0.49 PayPal fee. Sellers should explain this adjustment in a comment on the private sale page.

## Can I buy or sell on Swappa if I'm located outside of the US?

Swappa is a US-based marketplace.

* Sellers located outside the United States cannot create listings on Swappa.
* International buyers can buy on Swappa if they provide a US shipping address and use a US-based payment source.

You can use a [freight forwarding service](https://swappa.com/faq/answer/freight-forwarding-company) as your US-based address if you are an international buyer, but you must get the seller’s permission before every purchase.

If using [Quickbox USA](https://swappa.com/blog/international-shipping-available-with-quickbox-usa/), or [Stackry](https://swappa.com/partners/stackry) you are not required to ask before purchasing if the listing is marked with Quickbox or Stackry support.

What if a buyer uses an international payment source?

* If an international payment source is used, the buyer is responsible for paying the international PayPal fee back to the seller before the device is shipped.
* Sellers are not responsible for differences in currency exchange rates.

## When should an item be shipped after being purchased?

Sellers on Swappa are required to ship within two business days after the date a listing is purchased. 

| If the listing is purchased on: | The seller ships and provides tracking by the end of the day on: |
|---------------------------------|--------------------------------------------|
| Monday                          | Wednesday                                  |
| Tuesday                         | Thursday                                   |
| Wednesday                       | Friday                                     |
| Thursday                        | Monday                                     |
| Friday, Saturday or Sunday      | Tuesday                                    |

**Note:** Holidays do not count as business days. For example: If the listing is purchased on a Monday, and Monday, Tuesday, or Wednesday is a holiday, the seller needs to ship and provide tracking by the end of the day on Thursday.

After an item has been shipped, the seller needs to share the tracking number in the “Shipping” section of the [private sale page](https://swappa.com/faq/answer/sale-page). Swappa also recommends that the tracking number be provided to PayPal via the transaction details page in your PayPal account.

Please note: Sellers are only expected to ship once they've been paid. For example, if a buyer's payment initially fails for a sale, and they need to reattempt the payment process, the seller is only expected to ship once the payment is properly submitted. However, if a payment is held by PayPal due to [temporary limitations](https://www.paypal.com/us/brc/article/funds-availability) with a seller's account, Swappa still expects the seller to ship within the given timeframe.

## What's a featured listing?

To help your listing stand out and sell faster, Swappa offers featured listings. Featured listings cost $5 each and:

* Places an [orange star icon](https://swappa.com/faq/buy/icon-key-legend) (shown in the image below) beside your listing to help draw more attention to it. It also moves the listing to the top of the category page. Featured listings are shown by order of age.

Please note that *payments for featured listings are non-refundable*. However, Swappa does allow for a featured purchase to be transferred from one listing to another if the same product is relisted (if the original featured listing expires, for example). Other transfer reasons are at the discretion of Swappa staff.
Feel free to reach out to team members using our [help form](https://swappa.com/help) and provide a link to your old featured listing, along with a link to the new listing for the same product, if you'd like to request a transfer.

## How do I factory reset my device and prepare it for sale?

Devices must be factory reset prior to being listed on Swappa. The steps will vary from device to device, but we’ve compiled a few resources to help you below.

**Please note:** Swappa is not responsible for any lost data. Be sure to take the proper steps to back up your device and transfer any files to external storage before resetting your device.

### Smartphones:
* [Reset Instructions for Android](https://support.google.com/nexus/answer/6088915?hl=en) *(Proper steps should also be taken to prevent [Factory Reset Protection](https://swappa.com/blog/factory-data-reset-android-device-before-sale/))*
* [Reset Instructions for iPhone](https://support.apple.com/en-us/HT201274)
* [Reset Instructions for Windows Phone](https://support.microsoft.com/en-us/help/10768/windows-10-mobile-reset-my-phone)

### Tablets:
* [Reset Instructions for iPad](https://support.apple.com/en-us/HT201274)
* [Reset Instructions for Android](https://support.google.com/nexus/answer/6088915?hl=en) *(Proper steps should also be taken to prevent [Factory Reset Protection](https://swappa.com/blog/factory-data-reset-android-device-before-sale/)*
* [Reset Instructions for Windows](https://support.microsoft.com/en-us/help/10768/windows-10-mobile-reset-my-phones)


### Laptops:
* [Reset Instructions for MacBook](https://support.apple.com/en-us/HT201065)
* [Reset Instructions for Chromebook](https://support.google.com/chromebook/answer/183084?hl=en)
* [Reset Instructions for Windows](https://support.microsoft.com/en-us/help/12415/windows-10-recovery-options)

### Wearables:
* [Reset Instructions for Apple Watch](https://support.apple.com/en-us/HT204568)
* [Reset Instructions for Wear OS (Android Wear)](https://support.google.com/wearos/answer/6056905?hl=en)
* [Reset Instructions for Fitbit](https://help.fitbit.com/articles/en_US/Help_article/1606)

### Consoles:
* [Reset Instructions for PlayStation 4](http://manuals.playstation.net/document/en/ps4/settings/restore_setting.html)
* [Reset Instructions for Xbox One](http://support.xbox.com/en-US/xbox-one/console/reset-console-to-factory-defaults)
* [Reset Instructions for Wii U](https://en-americas-support.nintendo.com/app/answers/detail/a_id/1723)
* [Reset Instructions for Switch](https://en-americas-support.nintendo.com/app/answers/detail/a_id/22399/p/897)
* [Reset Instructions for 3DS/2DS](https://en-americas-support.nintendo.com/app/answers/detail/a_id/258)

### Home Tech:
* [Reset Instructions for Google Home and Google Home Mini](https://support.google.com/googlehome/answer/7073477?hl=en)
* [Reset Instructions for Google Wifi](https://support.google.com/wifi/answer/6246619?hl=en)
* [Reset Instructions for Echo and Echo Dot (1st Gen)](https://www.amazon.com/gp/help/customer/display.html?nodeId=201819000)
* [Reset Instructions for Echo and Echo Dot (2nd Gen)](https://www.amazon.com/gp/help/customer/display.html?nodeId=202080910)
* [Reset Instructions for Echo Plus](https://www.amazon.com/gp/help/customer/display.html?nodeId=202189720)
* [Reset Instructions for Echo Show](https://www.amazon.com/gp/help/customer/display.html?nodeId=202153150)
* [Reset Instructions for Echo Look](https://www.amazon.com/gp/help/customer/display.html?nodeId=202144090)
* [Reset Instructions for Amazon Tap](https://www.amazon.com/gp/help/customer/display.html?nodeId=202014920)
* [Reset Instructions for Nest Thermostat (1st Gen, 2nd Gen, 3rd Gen, and E)](https://nest.com/support/article/How-to-restart-or-reset-the-Nest-Learning-Thermostat)
* [Reset Instructions for Nest Cam](https://nest.com/support/article/How-do-I-remove-a-camera-from-my-Nest-Account)
* [Reset Instructions for Nest Cam IQ](https://nest.com/support/article/How-to-factory-reset-your-Nest-Cam-IQ)
* [Reset Instructions for Nest Protect](https://nest.com/support/article/How-do-I-reset-the-Nest-Protect-and-remove-all-my-personal-settings)

Additional device types can be found on the [Swappa Blog](https://swappa.com/blog/?s=reset). If a product type is missing and you have a link to the manufacturer’s documentation on how to reset it, please pass it along via our [help form](https://swappa.com/help).

## How do I list a product on Swappa?

Selling on Swappa is simple.

* Create your [Swappa account](https://swappa.com/registration/register/), and link your [PayPal account](https://swappa.com/faq/payments/paypal-for-marketplaces) (so you can get paid)
* Visit the [Swappa Sell](https://swappa.com/sell) page and find the item you want to sell using the search bar
* Click “Sell” and start creating your listing

Visit our [Welcome to Swappa: Getting started with selling](https://swappa.com/blog/welcome-to-swappa-selling/) blog post for additional information.

## What criteria does a product have to meet to be listed on Swappa?

Devices must meet the following criteria to be listed for sale on Swappa:

* Fully functional
* No cracked or chipped glass, water damage, or structural issues
* Clean IMEI / ESN and ready for activation
* No OS or activation lock
* Must not be financed or leased
* Must comply with [Swappa's Terms of Use](https://swappa.com/terms)

Devices listed for sale on Swappa can be listed in [New, Mint, Good, or Fair condition](https://swappa.com/faq/general/condition-requirements).

Under certain circumstances, some devices cannot be sold on Swappa:

* Devices returned to a seller and repaired more than once due to functional issues
* Devices that have been factory recalled for defects
* Devices marked "Not for Resale"
* Device is a pre-production or demo unit
* Device chargers and power cables that have frayed or exposed wires

Note: Trade-in devices have a different set of criteria requirements. Review details of Swappa's [Trade-In Program](https://swappa.com/trade-in), or review the [trade-in FAQs](https://swappa.com/faq/trade-in).

----

### Fully Functional

All hardware and software features must work, including the display, camera, buttons, ports, and the battery, which needs to properly charge and discharge (see our [iPhone specific battery criteria here](https://swappa.com/faq/answer/apple-battery-health-requirements)). Simply put, if the device had a hardware or software feature from the factory, those features need to be working in order to be listed for sale on Swappa. 

### Device Integrity

Devices cannot have any structural issues such as any cracked (or chipped) glass, or broken buttons, keys, or switches, and the SIM card tray cannot be missing or damaged. Devices with water damage or missing moisture indicator stickers cannot be listed. Devices that are advertised as waterproof must include all port covers and other functionality that make them waterproof, if applicable.

### IMEI / ESN Integrity

All devices must be clean and ready for activation.

* The device IMEI / ESN cannot be blocklisted.
* The hardware and software IMEI / ESN must match.
* If the device IMEI / ESN has been altered or "repaired" it cannot be listed.

Use Swappa’s [free ESN / IMEI checker](https://swappa.com/imei) to verify the integrity of your device.

### OS Lock

Devices need to be fully reset, free of any operating system software / activation locks, and ready for activation before they are listed for sale on Swappa. Operating System software / activation locks include (but are not limited to):

* Apple iCloud
* Google Android Factory Reset Protections
* Remote Management Software (RMS)
* Mobile Device Management (MDM)

### Outstanding Financial Obligation

Devices must be fully paid off – devices on equipment installation plans (EIP) or standard contracts cannot be listed until they are paid off.

----

## What are the policies for shipping items here on Swappa?

Sellers on Swappa are responsible for the condition of the product until it's delivered to the buyer's shipping address. The policies outlined below are crucial when preparing to ship a device:

** Standard shipping: **

* With [standard shipping](https://swappa.com/faq/answer/shipping-time-frame), sellers are required to ship within two business days after the date they receive their payment.
* Sellers pay for standard shipping on Swappa. Sellers should account for this when setting an Ask Price during the listing creation process. 
* Standard shipping is defined as ground shipping with a tracking number and insurance that covers the full price of the listing.

** Express shipping: **

* Swappa no longer supports express shipping through our listing or checkout process. If you need an item faster than Swappa's free standard shipping, you can leave a comment for the seller on the listing asking them if they can ship with an express method. After making the purchase, you can arrange payment for the express shipping with the seller on the private sale page.
* Sellers: If you would like to offer faster shipping options on your listings, please include the terms in your listing description. Once the buyer purchases your listing, you can make arrangements for direct payment for express shipping.

** Additional shipping requirements are as follows:**

* Sellers should package all products carefully and with proper protection when shipping them to a buyer
* Sellers should only [ship to the address](https://swappa.com/faq/answer/change-address-after-payment) tied to a buyer's PayPal payment
* Sellers should follow any required policies as outlined by PayPal on their [seller protection page](https://www.paypal.com/us/webapps/mpp/security/seller-protection)

More information and suggestions can be found in our [How to ship on Swappa](https://swappa.com/blog/swappa-how-to-ship/) blog post.

Please note:

* USPS no longer allows you to ship any pre-owned electronics (with a lithium battery) to be shipped via air. These items must now ship via a USPS ground service as outlined in [Publication 52](https://pe.usps.com/text/pub52/welcome.htm).
* As a result of this change, shipping to "domestic" locations outside the continental United States, such as Puerto Rico, Hawaii, and Alaska, may take longer for delivery because these shipments will need to travel via ground (water), rather than via air. 
* In addition, USPS no longer permits any pre-owned electronics with lithium batteries to be shipped to an APO, FPO, or DPO location.

## What is a Trusted Seller on Swappa?

Trusted sellers are individually vetted by Swappa's support team and deemed to be trustworthy and professional.

Swappa expects trusted sellers to:

* Adhere closely to Swappa’s [criteria](https://swappa.com/faq/buy/listing-device-criteria) and [policies](https://swappa.com/policies)
* Always communicate clearly with respect and courtesy to both users and staff
* Respond promptly (generally within a few hours) to questions from buyers and staff
* Maintain an extremely low percentage of problem sales
* Create listings with detailed descriptions, accurate device conditions, and quality photos
* Communicate proactively with Swappa staff (e.g. before going on vacation if you have active listings)

To show our appreciation, trusted sellers are permitted to use a single code (tied to their user profile) in place of individual listing codes in listing verification photos. 

If you have over 50 positive feedback and at least 6 months of account history, you can ask to be considered for trusted seller status by creating a support ticket through our [help desk](https://swappa.com/help).

This status can be revoked by staff if the outlined points are not met.

## What is an unlocked device?

Smartphones can be locked or unlocked. A carrier-locked smartphone is only meant for use with a specific wireless carrier. An [unlocked smartphone](https://swappa.com/buy/unlocked) can be used with any carrier with compatible bands.
 
Unlocked smartphones can either be carrier-unlocked or factory-unlocked. Swappa only allows factory-unlocked devices to be listed in the unlocked category. Devices that were originally purchased from, or locked to a specific carrier, must be listed under their original carrier.

* **Carrier unlocked:** Originally purchased from or locked to a single wireless carrier, but later unlocked by the carrier for use on other carrier networks.
* **Factory unlocked:** Often originally purchased directly from the manufacturer, and has never been locked to a specific carrier.
* **Flex Device:** US Reseller Flex Policy, also known as [SIM OUT](https://swappa.com/faq/answer/us-reseller-flex-policy), allows retail stores to sell devices that have not yet been locked for use on a specific US cell carrier. However, these devices will lock to the first US carrier they connect to after inserting a compatible SIM card.

**Network Compatibility:** Not all unlocked devices are compatible with all carriers. For example, an unlocked smartphone intended for use with a US carrier may not work with an international carrier. 

**Unlocked Non-US:** Swappa is a U.S.-based marketplace, but we do include a category for international factory unlocked devices, labeled as "Unlocked Non-US". Devices in this category might work in the U.S., but buyers are expected to confirm compatibility with their carrier prior to purchasing an "Unlocked Non-US" device.

**Samsung U vs U1:** Factory unlocked U1 Samsung devices should be listed in the unlocked section. Samsung carrier U devices **must** be listed in the original carrier section, even if sim unlocked or software flashed.

**Google Pixel:** Only factory unlocked Google edition Pixels should be listed in the unlocked section. Carrier Pixels **must** be listed in the original carrier section, even if sim locked, due to bootloader restrictions.

Learn more about carrier compatibility on the Swappa blog:

* [Unlocked iPhone Carrier Compatibility Guide](https://swappa.com/blog/unlocked-iphone-buyers-guide/)
* [Android Phone Compatibility Guides](https://swappa.com/blog/tag/carrier-compatibility-guide/)

## What are verification photos?

A “verification photo” is a low-tech (but effective) anti-fraud measure used by Swappa to keep our marketplace safe. Verification photos include the item being sold along with a unique code provided by Swappa. This provides proof that the seller actually has the item being sold.

Visit our [What is a verification photo](https://swappa.com/blog/what-is-a-verification-photo/) blog post for additional information, including some example images.

## How can I communicate with other users on Swappa?

Communication on Swappa takes place before (pre-sale) or after (post-sale) a purchase. 

* **Pre-sale communication:** Buyers and sellers can communicate about a listing in the public comments on listing pages. All comments should directly pertain to buying and selling that particular listing.
* **Post-sale communication:** After a listing sells, buyers and sellers can communicate directly on their [private sale page](https://swappa.com/faq/answer/sale-page).

The exception to this rule is for [Enterprise Sellers](https://swappa.com/faq/answer/business-listing-verification-photos). The public comments for enterprise seller listings are disabled, and Enterprise Sellers can only be contacted post-sale.

## Can I share my ESN / Serial Number publicly?

Sellers should not publicly share IMEI, ESN, or serial numbers for devices. Your IMEI number is considered private information until your item is sold. 

* Buyers can ask sellers to [check the IMEI](https://swappa.com/imei) with a carrier they'd like to use by supplying a link to the carrier's BYOD (Bring Your Own Device) carrier compatibility page.
* Buyers shouldn’t post listing comments asking for the IMEI before purchase.

**Sellers:** If you are wondering whether it is safe to send the IMEI to a buyer -- it is safe to send the IMEI to a buyer provided it is being shared privately, and after the device has been purchased.

**Buyers:** If you aren't sure if the phone you’re looking at is compatible with your carrier -- you can learn more about carrier compatibility on the Swappa blog:

* [Unlocked iPhone Carrier Compatibility Guide](https://swappa.com/blog/unlocked-iphone-buyers-guide/)
* [Android Phone Compatibility Guides](https://swappa.com/blog/tag/carrier-compatibility-guide/)

## What comments are appropriate for listings and sales?

Comments on listing pages and [sale pages](https://swappa.com/faq/aswer/sale-page) should be geared toward the business of buying and selling. 

Swappa's general guidelines for appropriate comments are as follows:

* No name-calling or personal attacks
* No profanity or unprofessional language
* No spamming or off-topic discussion
* No political content or discussion
* No time based/limited-time offers for listing or accessories
* No sharing [phone numbers or email addresses](https://swappa.com/faq/answer/private-messaging) on listing pages
* No links or references to other sites that do not pertain to solutions between buyers and sellers
* No "price policing", linking/commenting to another sale/site, or hassling a seller over their price

Comments that **violate**  Swappa's guidelines will be removed with a warning, and continued abuse of the comment system could result in the commenter's account being disabled. Additionally, in situations where Swappa's comment policies are repeatedly ignored, staff members may lock comments to prevent excessive moderation.

Comments that **follow** Swappa's guidelines [will not be moderated and/or removed](https://swappa.com/faq/answer/will-swappa-staff-remove-comments-from-listing) by staff.

## What are the requirements for product condition categories on Swappa?

Swappa’s Product Condition requirements are as follows: 

| <!-- -->            | <!-- -->                       | <!-- -->       |
|---------------------|--------------------------------|----------------|
| [Phones](#phones)              | [Sneakers / Shoes](#sneakers)                  | [Home Tech](#home)       |
| [Tablets](#tablets)             | [Game Consoles](#consoles) | [Cameras](#cameras)    |
| [iMac / Mac mini](#imac)     | [Video Games](#games)                    | [Camera Lenses](#lenses)     |
| [Laptops](#laptops)             | [Game Controllers and Accessories](#controllers)                           | [Action Cameras](#action)               |
| [Watches / Wearables](#watches) | [Graphic Processing Units (GPUs)](#gpu)                                |[Drones](#drones) |


* Most items are can be listed for sale as New, Mint, Good, or Fair condition
* Certain product categories have fewer options, such as GPUs, which are limited to New or Used
* All items listed for sale on Swappa must also meet Swappa’s [Listing Device Criteria Requirements](https://swappa.com/faq/sell/listing-device-criteria)
* If your device does not meet Swappa's condition requirements, consider Swappa's [Trade-In Program](https://swappa.com/trade-in)
----

##  <a id="phones"></a> Phones

### New
* Unopened retail packaging (factory sealed)

### Mint
* Pristine condition, no signs of wear and tear
* Power cord/charger not required
* Retail packaging and manuals not required

### Good
* Excellent condition, minor wear and tear
* Power cord/charger not required
* Retail packaging and manuals not required

### Fair
* Noticeable wear and tear
* Power cord/charger not required
* Retail packaging and manuals not required

----

##  <a id="tablets"></a> Tablets 

### New
* Unopened retail packaging (factory sealed)

### Mint
* Pristine condition, no signs of wear and tear
* Power cord/charger not required
* Retail packaging and manuals not required

### Good
* Excellent condition, minor wear and tear
* Power cord/charger not required
* Retail packaging and manuals not required

### Fair
* Noticeable wear and tear
* Power cord/charger not required
* Retail packaging and manuals not required

----

##  <a id="imac"></a> iMac / Mac mini

### New
* Unopened retail packaging (factory sealed)

### Mint
* Pristine condition, no signs of wear and tear
* Power cord/charger required
* Retail packaging and manuals not required
* Retail peripherals (keyboard and/or mouse) not required

### Good
* Excellent condition, minor wear and tear
* Power cord/charger required
* Retail packaging and manuals not required
* Retail peripherals (keyboard and/or mouse) not required

### Fair
* Noticeable wear and tear
* Power cord/charger required
* Retail packaging and manuals not required
* Retail peripherals (keyboard and/or mouse) not required

----

##  <a id="laptops"></a> Laptops 

### New
* Unopened retail packaging (factory sealed)

### Mint
* Pristine condition, **no** signs of wear and tear
* Power cord/charger included
* Retail packaging and manuals are not required

### Good
* Excellent condition, minor wear and tear
* Power cord/charger included
* Retail packaging and manuals not required

### Fair
* Noticeable wear and tear
* Power cord/charger included
* Retail packaging and manuals not required

----

##  <a id="watches"></a> Watches / Wearables 

### New
* Unopened retail packaging (factory sealed)

### Mint
* Pristine condition, **no** signs of wear and tear
* Power cord/charger required (when included with the original retail packaging)
* Watch band, retail packaging and manuals not required

### Good
* Excellent condition, minor wear and tear
* Power cord/charger required (when included with the original retail packaging)
* Watch band, retail packaging and manuals not required

### Fair
* Noticeable wear and tear
* Power cord/charger required (when included with the original retail packaging)
* Watch band, retail packaging and manuals not required

----

##  <a id="sneakers"></a> Sneakers / Shoes

### New
* Must be unworn in new condition

### Used
* Lightly worn with no major material defects like holes/tears/significant stains 
* No major structural defects (disintegrating sole, peeling mid/outsole)
* Original retail box not required
 
----

##  <a id="consoles"></a> Game Consoles 

### New
* Unopened retail packaging (factory sealed)
* Never used (if not sealed from the factory)
* Includes relevant DLC (if applicable)

### Mint
* Pristine condition, **no** signs of wear and tear
* HDMI cable, power cord, and OEM controller included
* Retail packaging and manuals are not required

### Good
* Excellent condition, minor wear and tear
* Power cord and controller included, HDMI cable not required
* Retail packaging and manuals not required

### Fair
* Noticeable wear and tear
* Power cord and controller included, HDMI cable not required
* Retail packaging and manuals not required

----

##  <a id="controllers"></a> Game Controllers / Accessories 

All controller listings **must** come with a functional charging cable **if originally retail packaged** with one.

### New
* Unopened retail packaging (factory sealed)
* Never used (if not sealed from the factory)

### Mint
* Pristine condition, **no** signs wear and tear
* Retail packaging and manuals are not required

### Good
* Excellent condition, minor wear and tear
* Retail packaging and manuals not required

### Fair
* Noticeable wear and tear
* Retail packaging and manuals not required

----

##  <a id="games"></a> Video Games  

All games require fully functional gameplay. Only **physical** copies of games are allowed. Activation codes for bonus online content may be missing or expired. Product may be missing originally included downloadable content.

### New
* Unopened retail packaging (factory sealed)
* Never used (if not sealed from the factory)
* Includes relevant DLC (if applicable)

### Mint
* Pristine disc condition, **no** scratches
* Original, undamaged case included

### Good
* Excellent disc condition, minor scratching
* Case included (original not required)

### Fair
* Noticeable scratching
* Case not required

----

##  <a id="gpu"></a> Graphics Processing Units (GPUs)

### New
* Unopened retail packaging (factory sealed)

### Used (even if there is no retail box but still has the antistatic bag sealed around it)
* Removed from the retail packaging/box
* GPU required only
* Retail packaging and manuals not required

----

##  <a id="home"></a> Home Tech 

For home tech devices with included remotes, a functional remote for the device is **required** (if applicable). For smart thermostats, all listings **must contain** a functional wall mount/base (if applicable).

### New
* Unopened retail packaging (factory sealed)

### Mint
* Pristine condition, **no** signs of wear and tear
* Power cord/charger included
* Retail packaging and manuals not required

### Good
* Excellent condition, minor wear and tear
* Power cord/charger included
* Retail packaging and manuals not required

### Fair
* Noticeable wear and tear
* Power cord/charger included
* Retail packaging and manuals not required

----

##  <a id="cameras"></a> Cameras 

### New
* Unopened retail packaging (factory sealed)
* Never used (if not sealed from the factory)

### Mint
* Pristine condition, **no** signs of wear and tear
* Battery required, power cord/charger not required
* Retail packaging and manuals are not required

### Good
* Excellent condition, minor wear and tear
* Battery required, power cord/charger not required
* Retail packaging and manuals not required

### Fair
* Noticeable wear and tear
* Battery required, power cord/charger not required
* Retail packaging and manuals not required

----

##  <a id="action"></a> Action Cameras 

### New
* Unopened retail packaging (factory sealed)
* Never used (if not sealed from the factory)

### Mint
* Pristine condition, **no** signs of wear and tear
* Power cord/charger included
* Retail packaging and manuals are not required

### Good
* Excellent condition, minor wear and tear
* Power cord/charger included
* Retail packaging and manuals not required

### Fair
* Noticeable wear and tear
* Power cord/charger included
* Retail packaging and manuals not required

----

##  <a id="lenses"></a> Camera Lenses 

All lens categories require the glass to be in **flawless** condition.

### New
* Unopened retail packaging (factory sealed)
* Never used (if not sealed from the factory)

### Mint
* Pristine condition, **no** signs of wear and tear
* Retail packaging and manuals are not required

### Good
* Excellent condition, minor wear and tear
* Retail packaging and manuals not required

### Fair
* Noticeable wear and tear
* Retail packaging and manuals not required

----

##  <a id="drones"></a> Drones

### New
* Unopened retail packaging (factory sealed)

###Used
* Removed from the retail packaging/box
* Retail packaging and manuals not required

----

##  <a id="lenses"></a> Audio

### New
* Unopened retail packaging (factory sealed)
* Never used (if not sealed from the factory)

###Used
* Removed from the retail packaging/box
* Retail packaging and manuals not required

## Who covers the cost of shipping?

Shipping costs are paid by the seller.

* Sellers pay for *standard shipping* on Swappa. Sellers should account for this when setting an [Ask Price](https://swappa.com/faq/answer/ask-price) during the listing creation process. Standard shipping is defined as ground shipping with a tracking number and insurance that covers the full price of the listing.

## What are Swappa's return policies and procedures?

**If you did not receive what was advertised, you are entitled to a refund.**

Swappa Sellers are allowed to define their own return policies for [voluntary returns](/faq/answer/buyers-remorse) (where the item was received as described). If a seller defines their own return policies, those policies will be outlined in the “Returns & Refunds” section on each of the sellers listings. 

All seller defined return policies are based on the assumption that the product meets Swappa’s device criteria requirements and is in accordance with Swappa policies that include but are not limited to:

* Sellers are required to accept a return for items that do not meet our [listing criteria](https://swappa.com/faq/answer/listing-device-criteria).
* Sellers are required to accept a return for items received [not as advertised](/faq/answer/not-as-advertised).
* Sellers are not required to accept a return in [buyer's remorse](/faq/answer/buyers-remorse) situations.

[How to start a return for a refund?](/faq/answer/how-do-i-return-for-a-refund)

The first step to getting a refund is to notify the seller (and Swappa staff) of the issue by commenting on the private sale page.
[Read More](/faq/answer/how-do-i-return-for-a-refund)

[Who pays return shipping costs?](/faq/answer/who-pays-return-shipping-costs)

Return shipping costs are straightforward: sellers pay if the device is not as advertised, and buyers pay if they change their minds.
[Read More](/faq/answer/who-pays-return-shipping-costs)

## How do I cancel a sale as a seller?

To cancel a sale as a seller: First comment on the [sale page](https://swappa.com/faq/answer/sale-page/) for the transaction and inform your buyer on why you won't be fulfilling the sale. You should then promptly [refund your buyer’s full payment](https://swappa.com/faq/answer/how-to-refund-paypal) and let our support team know when the refund has been issued. Alert our support team by leaving another comment on the sale page and checking the "I need help (alerts Swappa Staff)" box.

**See also:** How to cancel a listing as a [seller](https://swappa.com/faq/answer/cancel-listing), and How to request a cancelation as a [buyer](https://swappa.com/faq/answer/cancel-sale-buyer).

## Does Swappa allow bulk purchases?

Swappa does not allow bulk purchases. Each listing on Swappa is for a single item, and each listing must be purchased individually.

While Swappa does not allow for bulk purchases, there are limited cases where a listing may be for a [bundle of items](https://swappa.com/faq/answer/multiple-items-single-listing). For example, listing a video game console and bundling a game or extra controller.

## How can I reach Swappa support?

Swappa support can be [contacted](https://swappa.com/contact) in several ways:

* Swappa Help Desk: [https://swappa.com/help](https://swappa.com/help)
* Swappa support email: [help@swappa.com](mailto:help@swappa.com)

Additionally, if your question or concern is related to a specific listing or a specific sale/purchase, you can also contact Swappa support by commenting on the listing page or private sale page. Just click the “I need help (alerts Swappa Staff)” checkbox when leaving your comment on the listing or sale page.

## Where can I find the tracking number for an item I purchased on Swappa?

Swappa makes it easy to locate the tracking number for your purchase. 

On Swappa, sellers are required to ship and share the tracking number within [two business days](https://swappa.com/faq/answer/safe-standard-shipping-policies). Once the item has been shipped the seller will share the tracking number in the “Shipping” section of the [private sale page](https://swappa.com/faq/answer/sale-page). Buyers are also notified via email, which will arrive in your email inbox titled: “Your Swappa purchase has shipped”

## What should I do if a seller isn't responding to a buyer on Swappa?

In most cases, sellers respond within a few hours, but we ask that you allow up to 24 hours for standard sellers to reply, or a full business day for [Enterprise (Business) sellers](https://swappa.com/faq/answer/business-listing-verification-photos) to reply. 

If you leave a comment for the seller, and they do not respond, the next step should be to contact Swappa support. 

Swappa support can be contacted in several ways:

* Swappa Help Desk: [https://swappa.com/help](https://swappa.com/help)
* Swappa support email: [help@swappa.com](mailto:help@swappa.com)

You can also contact Swappa support by commenting on the private sale page. For this option, write your comment as you normally would, but make sure to check the “Swappa I need help” checkbox to alert the support team.

## What are the Apple Battery Health requirements on Swappa?

Swappa requires all devices to meet certain [criteria requirements](https://swappa.com/faq/answer/listing-device-criteria) in order to be listed for sale. One of the requirements is having a fully functional battery.

Swappa defines a fully functional battery as one that properly charges and discharges.

Additionally, if you are listing an iPhone for sale on Swappa, and the battery health is below 
80% and an Apple battery message is showing in the settings, this must be disclosed on the listing.

Read more: [Understanding Apple's Battery Health](https://swappa.com/blog/swappa-understanding-apples-battery-health/)

## Can I buy a water-resistant phone on Swappa?

Here on Swappa, only [fully functional devices](https://swappa.com/faq/sell/listing-device-criteria) can be listed for sale, and devices with water damage or missing moisture indicator stickers cannot be listed for sale. In addition, devices that are advertised as waterproof must include all port covers and other functionality that make them waterproof, if applicable. 

However, it is important to remember that water resistance is not a permanent condition and the resistance level will break down over time with normal wear. As a result, we do not recommend submerging your device in water to test the water resistance. 

If your device has come in contact with, or been submerged in water, we recommend following the manufacturer's guidance.

* [Apple iPhone](https://support.apple.com/en-us/HT207043)
* [Samsung Galaxy smartphones](https://www.samsung.com/us/support/answer/ANS00077679/)
* [Google Pixel smartphones](https://support.google.com/pixelphone/answer/7533279?hl=en)

## How do I find the serial number on my Nintendo 3DS / 2DS?

Finding the serial number of your Nintendo 3DS/2DS is easy! Flip over the device and find your serial number on the white sticker on the bottom.

## What states require marketplace facilitator taxes?

Due to current US tax laws, Swappa is required to collect and remit marketplace facilitator taxes in the following US states and territories:

|US States         |      |             |       |     |
|----------------|--------------|----------------------|---------------|----------------|
| Alaska         | Alabama      | Arkansas             | Arizona       | California     |
| Colorado       | Connecticut  | District of Columbia | Florida       | Georgia        |
| Hawaii         | Iowa         | Idaho                | Illinois      | Indiana        |
| Kansas         | Kentucky     | Louisiana            | Massachusetts | Maryland       |
| Maine          | Michigan     | Minnesota            | Mississippi   | North Carolina |
| North Dakota   | Nebraska     | New Jersey           | New Mexico    | Nevada         |
| New York       | Ohio         | Oklahoma             | Pennsylvania  | Rhode Island   |
| South Carolina | South Dakota | Texas                | Utah          | Virginia       |
| Vermont        | Washington   | Wisconsin            | West Virginia | Wyoming        |

If you are a buyer and have a valid tax exemption certificate, please reach out to our support team via our [help desk](https://swappa.com/help).

Learn more about taxes on the [Swappa State Sales Tax](https://swappa.com/taxes) page.

## Can I back out of a purchase or sale?

**To request cancellation as a buyer:** Leave a comment on the [sale page](https://swappa.com/faq/answer/sale-page) asking the seller if they are willing to cancel the sale and issue a refund. Please note that Swappa considers all purchases to be final and binding, and sellers are not obligated to refund due to a decision change. Note that PayPal no longer refunds its seller fee when the seller issues a refund. In cases of [buyer’s remorse](https://swappa.com/faq/answer/buyers-remorse), the seller can withhold that fee from the refund.

**To cancel a sale as a seller:** First comment on the [sale page](https://swappa.com/faq/answer/sale-page/) for the transaction and inform your buyer on why you won't be fulfilling the sale. You should then promptly [refund your buyer’s full payment](https://swappa.com/faq/answer/how-to-refund-paypal) and let our support team know when the refund has been issued. Alert our support team by leaving another comment on the sale page and checking the "I need help (alerts Swappa Staff)" box.

## What is a freight forwarding / reshipper company?

A freight forwarder is a middleman delivery service between a seller in one country and a buyer in another country. Reshipping companies are typically located in the United States. They receive and forward the item to a buyer who is located outside the United States.

[International buyers](https://swappa.com/faq/answer/buy-international) are allowed to purchase on Swappa if they provide a US shipping address and pay with a US-based payment source. Buyers can use a freight forwarding service as their US-based address. 

We have directly partnered with two freight forwarders:

[Stackry](https://swappa.com/partners/stackry): Gives you a U.S. address, consolidates orders, and ships to over 200 countries. Also check out our blog post - [Stackry partnership blog.](https://swappa.com/blog/swappa-partners-with-stackry-to-simplify-international-shipping/)

[QuickBox USA](https://swappa.com/partners/quickboxusa): Offers direct support for select Central American countries.


If not using one of our partners listed above, or not purchasing supported listings, users must ask permission from the seller **before** purchasing.

* If a buyer doesn’t get the seller’s permission, the seller may cancel the sale withhold an amount equal to the PayPal fee during the refund.
* Sellers are not responsible for lost or mishandled packages once the item is delivered to the freight forwarding company.
* The seller is not responsible for international shipping costs to have the device returned if the buyer used a freight forwarding service.
* If the comments section is closed or otherwise unavailable, that listing cannot be purchased using a freight forwarding address.

**Note:** PayPal seller protections still apply when using freight forwarding, as long as the device is shipped (with tracking and insurance) to the address provided by PayPal from the buyer’s PayPal account.

## How do I reorder my listing photos?

Rearranging listing photos is simple.

* **New listings:** During the listing creation process, you will be asked to upload [verification photos](https://swappa.com/faq/answer/verification-photos/). After uploading your images, simply drag and drop the images in your desired order before clicking to the next step.
* **Existing listings:** Reorder photos anytime by navigating to the listing you want to edit under your [active listings](https://swappa.com/my/swappa/listings) in your Swappa account. Under actions select “Upload Photos”. Then drag and drop to reorder photos.

**Note:** Please make sure that you're clicking and dragging from the 6-dot drag handle in the top-right portion of the thumbnail.

## What is an Ask Price?

Sellers must specify an Ask Price when creating a listing. The Ask Price determines the Listing Price that the buyer sees, and it is equal to what the seller is paid before Swappa and PayPal fees.

For example, if a seller sets an Ask Price of $100, the Listing Price shown to the buyer will be $103 in order to account for the 3% buyer fee. Once purchased, the seller is paid $100 minus the 3% seller fee ($3) and the PayPal fee (3.49% + $0.49). Please also make sure to include the cost of shipping when you set your Ask Price.

Learn more about [Swappa fees](https://swappa.com/fees), and who covers the [cost of shipping](https://swappa.com/faq/answer/buyer-seller-shipping-costs) on Swappa.

## What is a sale page?

As soon as a listing is purchased, a private sale page is created for the buyer and seller. This page allows both parties to communicate directly regarding the sale. You can find your private sale page from your [My Swappa](https://swappa.com/my/swappa) page.

** Note: ** Although other Swappa members cannot view your private sale page, Swappa staff can still view and moderate the comments on these pages.

## If I sell more than one listing to the same buyer, can I combine shipping?

No. Although we can't stop you from shipping multiple items within the same package, we highly advise against it.

In order to remain eligible for PayPal seller protection, you must ship each item in its own package with tracking and full insurance. Once shipped, please upload the tracking information for each package to your private sale pages.

Similarly, please do not bundle several items into a single listing unless they are accessories such as video game controllers, camera lenses, phone cases, chargers, etc.

**Read More:**

- [How Shipping Works on Swappa](/shipping)
- [Bundling Multiple Items into a Single Listing](/faq/sell/multiple-items-single-listing)

## Is Swappa safe and legit?

Swappa is the safest place to buy and sell gently used tech online. Our strict listing requirements weed out junk devices, and our support and moderation team works around the clock to keep you safe. This means that whether you’re buying or selling, you’ll find the best deals on Swappa, without any of the headaches.

## Does Swappa allow sellers to charge a restocking fee?

Yes, sellers are permitted to charge a reasonable restocking fee in [buyer's remorse](https://swappa.com/faq/general/buyers-remorse) situations, provided the restocking fee is clearly mentioned in the listing description.

Swappa does not allow restocking fees when they were not clearly advertised on the listing page prior to purchase. Swappa defines buyer's remorse as any time a buyer cancels a sale or returns a device, through no fault of the seller.

## How can a listing be auto-approved?

Nearly all listings on Swappa are manually reviewed by our moderation team. This standard practice helps us ensure the products sold in our marketplace meet all of our [criteria guidelines](https://swappa.com/faq/sell/listing-device-criteria).

Swappa has a very limited auto-approval system that allows certain types of listings to bypass our standard review process. This is very similar to how [Enterprise Sellers](https://swappa.com/faq/sell/business-listing-verification-photos) operate with their listings.

Swappa has very strict guidelines regarding auto-approval including specific requirements related to the price, type of product, seller feedback, etc. If you have any concerns about a listing, please reach out via our [help desk](https://swappa.com/help).

## What is a Power Seller on Swappa?

Power Sellers on Swappa are businesses that sell devices at a high volume. 

They have access to a powerful listing creation tool called [Incoming Inventory](https://swappa.com/blog/welcome-to-swappa-power-seller-program/) that allows them to create a large number of listings in a non-linear fashion. With incoming inventory, sellers can adapt their listing creation workflow to meet their needs.

Their listings still go through the same listing approval process, with the same device criteria and device condition requirements as individual sellers. However, one significant benefit to becoming a Power Seller on Swappa is you can use your profile code in your listing verification photos rather than the normal listing code.

They can also reuse listing photos as long as the photos used accurately represent the condition, product, and color of the device that will be shipped to the buyer.

To be considered for Power Seller status, businesses must have a high number of problem-free sales and have a registered business in the US. 

If you would like to become a Swappa Power Seller, [please complete this application](https://swappa.com/business/register/power-seller).

## What is the US Reseller Flex Policy (SIM OUT)?

The US Reseller Flex Policy, also known as SIM OUT, allows retail stores to sell devices that have not yet been locked for use on a specific US cell carrier. However, these devices are programmed to lock to the first US carrier they connect to after inserting a compatible SIM card.

* For example, if the first SIM card inserted is from Verizon, the device will function exactly as if it was bought directly from Verizon, and the device will be locked to Verizon. 
* In addition, the first SIM card put into the device MUST be from a US cell carrier. If the first SIM card is not one from a US cell carrier, the SIM card will not be activated on that device.

Due to how these US Reseller Flex Policy (SIM OUT) devices lock to the first cell carrier’s SIM, they cannot be listed in the [Unlocked](https://swappa.com/faq/answer/unlocked-device) category here on Swappa. If a seller wishes to list a device sold to them using the US Reseller Flex Policy, they must choose a specific US cell carrier in which to list the device.

## Can I bundle several items into a single listing?

We do not allow two cellular IMEI devices to be listed in one listing.

## Why did Swappa request additional verification for my listing?

**Did you get here because you clicked on the verification link in an email from Swappa moderators?** If so, you’re not logged into the same Swappa account you used to create your listing. Log back into the account you created the listing from and reclick the link in our email to access the private additional verification upload form.

----
 
During Swappa’s listing review process, our moderation team sometimes requests “additional verification” in the form of an extra photo(s). This is an occasional step used to further verify certain details of a listing, including the product's IMEI/serial number, condition category, etc. Don’t forget to include your listing code written on a piece of paper next to your item.

* **New Products:** Photo of the sticker on the box showing the IMEI/serial number information
* **Apple Products:** Photo showing the device’s “About” screen that displays the IMEI for cellular devices or serial number for Wi-Fi devices
* **Smartphones or Other Cellular Products:** Photo showing the IMEI on the device’s screen
* **Other Products (with a screen):** Photo showing the serial number on the device’s screen
* **Other Products (without a screen):** Photo showing the serial number printed on the device

[Review our FAQ page](https://swappa.com/faq/answer/how-to-find-esn) if you need assistance locating your IMEI or serial number.

## Can I sell a device with cracked glass on Swappa?

No, devices with cracked or chipped glass cannot be sold on Swappa. This includes all glass on the device, such as the screen, body, back, and camera lens.

Swappa has a strict No Junk policy. That means tech has to work in order to be sold on Swappa.

Learn more by reading Swappa's [listing criteria](https://swappa.com/faq/general/listing-device-criteria).

## How can I sell a product that isn't on Swappa?

We’re constantly adding new products to Swappa every day. But if you can’t find your device on the [Swappa Sell](https://swappa.com/sell) page, please contact our [help desk](https://swappa.com/help) and ask for it to be added.

Please include as much information as you can about the product, including a link to the manufacturer’s website and any other pertinent details. Your request will be passed to our product catalog team for further consideration.

## Are games purchased through rental services allowed for sale on Swappa?

Games acquired through game rental services such as GameFly or Redbox are **not eligible** for sale on Swappa. This is due to concerns of rented games being acquired by illegitimate means. Thus, even if you fully paid for a game through a game rental service, it cannot be listed for sale on Swappa.

## Can I offer a lower price or negotiate?

Buyers can make an offer by leaving a comment on the listing page asking the seller if they're willing to accept a lower price.
 
If a seller agrees, they can leave a comment on the listing page and then edit their listing to the new price. Once the listing price has been edited, the buyer can move forward with the purchase. 

Keep in mind that Swappa is a first-come, first-serve marketplace. Sellers are not able to hold a listing for a specific user, so any user can purchase the item at the newly adjusted price.

The exception to this rule is listings from [Enterprise Sellers](https://swappa.com/faq/answer/business-listing-verification-photos). The public comments for enterprise seller listings are disabled. This is primarily to prevent comments that request pricing adjustments since enterprise sellers do not accept these kinds of offers.

## Does Swappa charge sales tax?

Due to current US marketplace facilitator tax laws, Swappa is required to calculate, collect, and remit sales tax on behalf of sellers in specific states.

* Marketplace facilitator taxes are usually calculated according to the buyer’s shipping address.
* Sales tax is calculated based on the total purchase amount. 

If you are a buyer with a valid tax exemption certificate, please contact our [help desk](https://swappa.com/help) before making a purchase.

If you are a seller living in a state without marketplace facilitator tax legislation and need to charge sales tax for same-state buyers, please contact our [help desk](https://swappa.com/help).

**Read more:** [Which states require marketplace facilitator taxes?](https://swappa.com/faq/answer/state-sales-tax)

## How can I identify the model of my specific device?

On Swappa, it's crucial to ensure your products are listed under the proper product section in order to avoid a possible failed sale. Knowing a device's model number, along with following our guidelines for listing [unlocked devices](https://swappa.com/faq/answer/unlocked-device), plays a big part in ensuring a smooth transaction.

To assist with this, here are some helpful resources from manufacturers to reference if you need assistance in locating your exact model:

* [iPhone and iPad models](https://support.apple.com/en-us/HT201296)
* [Apple Watch models](https://support.apple.com/en-us/HT204507)
* [MacBook models](https://support.apple.com/en-us/HT201608)
* [MacBook Air models](https://support.apple.com/en-us/HT201862)
* [MacBook Pro models](https://support.apple.com/en-us/HT201300)
* [PlayStation 4 models](https://support.playstation.com/s/article/PS4-Serial-and-Model-Number-Location-1?language=en_US)
* [Microsoft Surface models](https://support.microsoft.com/en-us/help/4095639/surface-find-out-which-model-you-have)
* [GoPro models](https://gopro.com/help/articles/How_To/How-to-Find-Your-GoPro-Serial-Number)
* [Apple TV models](https://support.apple.com/en-us/HT200008)

Feel free to reach out to our [support team](https://swappa.com/help) if you need assistance identifying a different model.

## Why am I unable to list older devices?

Swappa lets you list older devices, but typically only recent iterations that can still be activated with wireless carriers or that are still widely used. 

Want something added so you can list it for sale? Submit your request to our [help desk](https://swappa.com/help), and we will get back to you.

## Why is my listing still pending?

If your listing is currently pending, the moderation team has not been able to [approve your listing](https://swappa.com/faq/answer/listing-reviewed-approved) for purchase. This can be related to a number of different reasons:

* Your listing was recently created: It can take up to a few hours for Swappa moderation team to reach a listing in their queue
* We're waiting on you to follow up with a request via email: Once the instructions in our email are followed, please reply to the message or use the "Request Review" button on your listing page to let Swappa team members know
* Your listing isn't currently eligible for sale: Swappa moderators will follow up via email with more information on why, so please review it carefully

If you're unsure why your listing hasn't been approved after several hours, and you haven't received any emails from us (be sure to check spam and junk mail folders!), please use the [help form](https://swappa.com/help) to contact the support team for assistance. Just be sure to provide a link to the listing when doing so.

## Are warranty replacements or refurbished devices allowed for sale on Swappa?

Yes, refurbished devices and warranty replacement devices can be sold on Swappa.

In order for a refurbished device to be listed: 

* The device needs to be restored to full working order by a repair professional through the replacement of any defective parts.

* All repairs must be disclosed by the seller on the listing.

* Non-OEM parts are allowed if disclosed by the seller and the device is [fully functional](https://swappa.com/faq/answer/listing-device-criteria).

Warranty replacement devices (and refurbished devices) cannot be listed as “New” on Swappa, even if they are in a sealed box. Swappa’s [“New” condition category](https://swappa.com/faq/general/condition-requirements) is only for items that are factory sealed in unopened retail packaging.

## Can modified devices be sold on Swappa?

Swappa allows jailbroken or rooted phones and tablets to be listed for sale, along with phones or tablets running a custom ROM (modified version of the operating system). Other devices with software modifications cannot be listed for sale unless they are fully restored to a factory state. This extends to all other devices in our marketplace such as laptops, game consoles, etc.

For any phone or tablet listings:

* The seller is required to note any modifications in the listing description
* The seller is required to note any device limitations (for example, Samsung Pay may not work after tripping Samsung Knox) in the listing description

Any phones or tablets with flashed or modified firmware must also be ready for activation in the carrier category they're listed under. For example, if you have a device that was purchased through one carrier but has been modified with firmware intended for another carrier, the device is required to be fully functional on the original carrier's network. 

As a buyer, if you're not familiar with what these different terms mean, please be sure to hold off on purchasing any listings that mention them being jailbroken, rooted, or software modified. Please also note that many devices are also void of any [manufacturer warranties](https://swappa.com/faq/sell/manufacturer-warranty) once they have been jailbroken, rooted, or modified by flashing a custom ROM. 
 
We also recommend that any devices running a beta operating system be restored back to the stable version of the OS before listing it for sale. Here are some helpful manufacturer pages for a few common device types to assist with this:

* [Restore iOS to stable version](https://beta.apple.com/sp/betaprogram/restore#ios)
* [Restore macOS to stable version](https://beta.apple.com/sp/betaprogram/restore#macos)
* [Restore Windows to stable version](https://insider.windows.com/en-us/leave-program)
* [Restore Chrome OS to stable channel](https://support.google.com/chromebook/answer/1086915?hl=en)
* [Return Android to stable version (for Pixel devices)](https://www.google.com/android/beta#faq)

## Can I sell a device if it's iCloud locked or blocked by any other software locks?

Devices that are locked by any software limitations cannot be listed for sale on Swappa. 

Common software locks include:

* Apple devices that are locked via [iCloud](https://support.apple.com/guide/icloud/remove-a-device-mmfc0eeddd/icloud) or [MDM](https://support.apple.com/guide/deployment/intro-to-mdm-depc0aadd3fe/web)
* Android devices that are locked via [Android Factory Reset Protection](https://support.google.com/android/answer/9459346?hl=en)
* Windows devices that are locked via [Microsoft's Find My Device](https://support.microsoft.com/en-us/windows/remove-a-device-from-your-microsoft-account-dda2c664-9d57-e5db-acf0-67f14d5fdf3c)

All products listed for sale on Swappa must be [fully reset](https://swappa.com/faq/sell/factory-reset) (and fully functional) when shipped to a buyer. Swappa’s full listing device criteria requirements can be found in our [FAQ](https://swappa.com/faq/sell/listing-device-criteria).

## Why are my photos rotated or upside down?

This can happen because of the [Exif data](https://en.wikipedia.org/wiki/Exif) embedded in the picture files. Our system attempts to automatically correct the orientation of the photo based on this data. This issue generally happens when the camera is upside down, or when the camera thinks it was upside down.

If you would like to fix it, correct the orientation in a photo editor of your choice prior to uploading. This can usually be done right in the photo editor built into the smartphone used to take the photos. You can then re-upload the corrected photos and hide the old photos on your listing photos page. You can also [reorder your listing photos](https://swappa.com/faq/answer/reorder-listing-photos) by dragging and dropping them as you see fit.

## How do I mark a sale as complete?

Marking a sale as complete and leaving feedback helps inform the seller that the item was received as expected.

Buyers can mark a sale as complete by clicking the "Complete Sale" button on the [sale page](https://swappa.com/faq/answer/sale-page). *See the image below for an example.* Buyers can then leave feedback for the seller once the sale has been marked as completed.

If the buyer does not mark a sale as completed, the sale will autocomplete 21 days after the date of purchase. The buyer and seller are notified via email when a sale is autocompleted. Swappa also sends an email to the buyer asking them to rate the sale 1 day after the autocomplete. 

**Note:** Swappa only collects feedback for sellers. We do not collect [feedback](https://swappa.com/faq/answer/feedback-star-rating-guidelines) for buyers.

## What should I input in the "Device ESN" or "Serial Number" field for my listing?

Serial numbers are typically required when listing products for sale on Swappa because we check them during the [listing review process](https://swappa.com/faq/sell/listing-reviewed-approved).

* **Smartphones and other cellular devices:** Provide your [IMEI number](https://swappa.com/faq/sell/what-is-imei) 
* **Phones with Dual or Digital SIM:** Provide the IMEI number for the primary SIM (not the secondary or digital eSIM)
* **WiFi-only devices like laptops and game consoles:** Provide the serial number.

Finding your IMEI or serial number will differ from device to device. [Click here](https://swappa.com/faq/sell/how-to-find-esn) to learn how to find the serial number on many common devices.

## Why was a hold placed on my account?

Real people review listings to ensure buyer safety. New sellers, or sellers with an outstanding issue on a previous sale that hasn’t been addressed, may see an account hold.

* **New sellers:** Restrictions can be lifted once one of their listings has been successfully completed. Swappa considers a listing to be successfully completed when it has been purchased, shipped, and shows up as delivered to the buyer.
* **Existing sellers:** Restrictions can be lifted once the outstanding issue has been fully resolved. Swappa considers an issue to be fully resolved when the buyer and seller have worked through all outstanding issues.
* **New Buyer.** Restrictions can be lifted once one of your purchases has been successfully completed. Swappa considers a listing to be successfully completed when it has shows delivered and the sale has been marked complete.

Please reach out to our [help desk](https://swappa.com/help) if a hold has been placed on your account, and you're not sure why, or you feel the hold should be lifted.

## What is an Enterprise Seller on Swappa?

An Enterprise Seller is a seller that has been handpicked and vetted by Swappa staff. 

Enterprise Sellers are able to list products in volume rather than one at a time, and they are not required to upload [standard verification photos](https://swappa.com/faq/answer/verification-photos/). However, Enterprise Sellers are still required to abide by the same [device criteria requirements](https://swappa.com/faq/answer/listing-device-criteria) and [product condition requirements](https://swappa.com/faq/general/condition-requirements) as all other Swappa sellers.

Additionally, [public listing comments](https://swappa.com/faq/buy/private-messaging) are disabled on Enterprise Seller listings. This is done primarily to prevent comments requesting [price adjustments](https://swappa.com/faq/answer/how-to-accept-an-offer-lower-price) since Enterprise Sellers do not accept these kinds of offers. 

Enterprise Seller listings show a [blue building icon](https://swappa.com/faq/buy/icon-key-legend) next to the name of the seller on every device they have listed.

If you're interested in learning more about our Enterprise Seller program, feel free to reach out to us using our [help desk](https://swappa.com/help).

## How do I upload photos to my listing or sale page?

**Listing Page photos:** Sellers can upload images on a listing during the listing creation process or by clicking the blue “Upload Photos” button located towards the top of the listing pages. Uploaded images can also be rearranged. 

Read more: [How to upload listing photos](https://swappa.com/blog/the-swappa-uploader/)

**Sale Page photos:** Buyers can upload photos on the [sale page](https://swappa.com/faq/answer/sale-page) if they need to report an issue with the device they received. Sellers will also occasionally need to upload a photo on the sale page. Each Sale Page has a “Pictures” section to display the images, and the images can be uploaded using the “Picture Upload” tool. Learn more about the sale page.

## Should SIM cards be included with devices sold on Swappa?

SIM cards should not be included with devices sold on Swappa. 

* Buyers are responsible for supplying their own SIM card obtained from their carrier or pulled from their existing device
* Sellers need remove their SIM card before shipping a device to the buyer. The primary exception to this is for devices that come with a SIM card and are listed as New, which means the box is unopened and still sealed from the factory.
* Sellers need to remove any cellular plans attached to the eSIM card of the device.

## How does express shipping work on Swappa?

Swappa no longer supports express shipping through our listing or checkout process. If you need an item faster than Swappa's free [standard shipping](https://swappa.com/faq/marketplace/buyer-seller-shipping-costs), you can leave a comment for the seller on the listing asking them if they can ship with an express method.
After making the purchase, you can arrange payment for the express shipping with the seller on the [private sale page](https://swappa.com/faq/marketplace/sale-page).

** Sellers: ** If you would like to offer faster shipping options on your listings, please include the terms in your listing description. Once the buyer purchases your listing, you can make arrangements for direct payment for express shipping.

## Does Swappa support local pickup arrangements?

Swappa does not advise local pickup arrangements as this can void the payment protections offered by PayPal. However, if both seller and buyer agree and understand the limited protections, local pickup can be arranged on the sale page.

Attempting to set up local meetup arrangements before purchasing and bypassing the proper checkout process is not permitted.

## How do I cancel a listing?

Simply click the "Cancel Listing" button (shown in the image below) on the listing page. There's no penalty for canceling a listing, but please note that this can only be done if your listing has not yet been purchased. 

**See also:** How to cancel a sale as a [seller](https://swappa.com/faq/answer/cancel-sale-seller), and How to request a cancelation as a [buyer](https://swappa.com/faq/answer/cancel-sale-buyer).

## How do I prevent my listing from expiring?

Listings expire 10 days after they are created. Listings can be extended by returning to the listing page before it expires and clicking the green “Extend Listing” button (shown in the image below) towards the top of the page. Clicking this button will extend the listing an additional 7 days.

Please note that standard listings cannot be extended indefinitely. Standard listings have a maximum lifespan of 60 days. Items can be relisted after a listing fully expires. However, a new listing with an updated description and new [verification photos](https://swappa.com/faq/answer/verification-photos/) would be required.

## Why should I sell on Swappa?

Swappa makes it safe and simple to sell your used tech. Swappa gets you [twice as much](/blog/places-to-sell-your-iphone/) for your used tech, and our 24/7/365 live support [keeps you safe](/safety) by preventing scams before they happen.

**[Sell on Swappa Today!](https://swappa.com/sell)**

## Is Swappa safe to sell on?

No matter what you’re looking to sell, Swappa makes it safe and simple to get the most money for your used tech. Swappa’s support team works around the clock to prevent buyer fraud and keep scammers out. By closely monitoring marketplace activity using advanced fraud detection algorithms, we prevent headaches before they occur, leaving you free to get the most money for your gently used tech.

## Can I sell devices on Swappa that are international (Outside of the US) in origin?

Here at Swappa we welcome all devices that our product catalog team have made listings for. This categories are not only for U.S. domestic devices but for devices made for and sold outside the U.S. to consumers. However Swappa still remains a U.S. based online marketplace so with that, there are some limitations on international devices that can be listed and here on Swappa.

* All laptops must have a English alphabet keyboard QWERTY layout (BS 4822 standard)

* Any gaming console must be the model sold in the U.S. with the U.S. charging cord. No international versions of gaming consoles will be allowed.

## How does Swappa prevent fraud?

Swappa fights fraud in several ways. Starting with listing reviews, items bought and sold on Swappa are checked by real people before they’re available for sale. Next, our support team constantly monitors marketplace activity using advanced machine learning algorithms to prevent fraudulent activity before it occurs. And if anything ever manages to slip through the cracks, [Swappa Support](/help) is available around the clock to help you reach a swift resolution.

## What is PayPal verification?

We recommend that all sellers get [verified with PayPal](https://www.paypal.com/us/smarthelp/article/how-do-i-verify-my-paypal-account-faq444). Verifying your PayPal account helps prove that you own the financial details (bank account, etc) added to your PayPal account and can help to remove limitations put in place by PayPal, such as temporary holds on payments.

## How do I return for a refund?

**Items are to be returned to the Seller (not Swappa) for a refund.**

If the item you received is [not as described](/faq/answer/not-as-advertised) in the listing, you are entitled to a refund following Swappa's [return policies](/faq/answer/return-policies).

The first step to getting a refund is to notify the seller (and Swappa staff) of the issue by commenting on the private sale page.

If communication between buyer and seller is not able to resolve the issue with the item/sale, then a [return and refund](/policies/returns-and-refunds) may be necessary.

Swappa’s return procedures are as follows: 

* The seller provides a return address to the buyer.
* The buyer ships the device back with tracking and proper insurance.
* [Who pays return shipping costs?](/faq/answer/who-pays-return-shipping-costs)
* The buyer should provide the return tracking number in the “Shipping” section of the private sale page using the "Add Shipment" link once the device has been shipped. 
* The seller should issue a prompt refund when the item is received.
* Swappa's [sale fee](/faq/answer/sale-fee) is also refunded when the seller issues a [proper refund](/faq/answer/how-to-refund-paypal) through PayPal.*
* The buyer and seller should notify Swappa staff once the device has been returned and the refund has been processed so the sale can be marked as canceled.

Mobile Device Returns:

* The buyer should provide the IMEI or Serial Number of the device they are returning on the [private sale page](https://swappa.com/faq/answer/sale-page) before sending it back. 
* The buyer should [factory reset](https://swappa.com/faq/answer/factory-reset) the device and [remove all accounts](https://swappa.com/faq/answer/software-lock) from the device before sending it back.

## Who pays return shipping costs?

**Return shipping costs are straightforward: sellers pay if the item is not as advertised, and buyers pay if they change their minds.**

Swappa’s policies on the cost of return shipping are as follows:

* When an item is to be returned either the buyer or seller will pay return shipping costs.
* If an item is received in an unusable state and must be returned, the seller is responsible for reimbursing return shipping costs to the buyer to remain in good standing. For example, the device is blocked and/or cannot be activated. 
* If an item was listed against Swappa’s device criteria requirements or against Swappa’s policies, the seller is responsible for reimbursing return shipping costs to the buyer to remain in good standing.
* If an item is returned due to a disagreement in the condition of a device, the buyer is typically responsible for covering return shipping costs. For example, Good vs. Fair condition.
* If an item is returned due to [buyer’s remorse](/faq/answer/buyers-remorse), the buyer is responsible to cover the cost of return shipping. Note: A buyer’s remorse return is not guaranteed and requires the seller’s approval.

## How can I find my Chromebook's specs?

You can find the specs for your Chromebook using the following steps:

* Login to your Chromebook
* Launch the Chrome browser
* Type “chrome://system” and press Enter

Key details needed for your listing include:

* CHROMEOS_RELEASE_TRACK - Stable, Beta, Dev
* HWID - Hardware ID
* Cpu - CPU configuration
* Storage_info - Internal storage capacity

## How can I issue a refund via PayPal?

PayPal's [support page](https://www.paypal.com/us/smarthelp/article/how-do-i-issue-a-full-or-partial-refund-faq780) details the steps required to issue a full or partial refund.

Please keep the following points in mind when issuing a refund:

* PayPal may require sellers to cover the PayPal seller fee when issuing a refund, as per their policies. As a result, sellers may have to add funds to their PayPal account prior to issuing a refund.
* Always reach out to [PayPal support](https://www.paypal.com/us/smarthelp/home) for assistance if you experience any problems when issuing a refund.
* Always inform the Swappa support team on your private sale page or by using our [help desk](https://swappa.com/help) whenever a refund is issued.

## What is Conditional Approval?

### **What does “conditionally approved” mean?**

Conditional approval of a listing on Swappa means that a staff member manually reviewed your listing and made a small adjustment to ensure it meets our listing requirements. This may include updating the condition, correcting specifications, or adjusting the listing variant for accuracy.

### **Why was my listing condition changed?**

If the condition was changed, it means our staff determined that the item’s description or photos better matched a different condition category. This helps keep listings accurate and ensures buyers receive items in the condition they expect from [Swappa’s condition guidelines](https://swappa.com/faq/answer/condition-requirements).

### **Did I do something wrong?**

No. Conditional approval is not a penalty. It simply means we needed to adjust one or more listing details to ensure your listing meets [Swappa standards](https://swappa.com/faq/answer/condition-requirements).

### **Can I change the listing back?**

If you believe a change was made in error, please contact our support team at help@swapp.com. We’re happy to review the listing.

### **What should I do next?**

No further action is needed. Your listing is now live and ready for buyers to purchase. You can contact Swappa Support if you have any questions.

### **How will I know what was changed?**

In most cases, the condition of the listing was changed (ie, from Mint to Good). If you’d like more detail, just reach out to us and we can review the changes with you.

### **Who can I contact if I have more questions about Conditional Approval?**

If you have any questions about your conditional approval or the adjustments made, please contact us at **help@swappa.com**.

## Can I sell my Galaxy Note or another similar device without the integrated stylus?

Devices that originally came with an integrated stylus [cannot be listed](https://swappa.com/faq/answer/listing-device-criteria) without it. This is to help prevent failed sales where a buyer may overlook this missing detail.

This means that all Samsung Galaxy Note, Nintendo 3DS, Galaxy S22 Ultra, and any tablet or laptop devices where an integrated stylus is originally included (one that is inserted into the device for holding) must have a fully functional stylus.

If you'd like to sell a device like this but don't have a stylus, simply purchase a proper replacement before listing it on Swappa. Just be sure to note in your listing description that it was replaced!

## Can I list a device on Swappa if a skin or wrap is applied?

Devices with skins or wraps can be sold here on Swappa. The only limitation is that they can’t be listed in our [mint condition](https://swappa.com/faq/sell/condition-requirements) category unless the skin is removed.

## Can I list a device with pre-installed applications or digital games?

Swappa requires that all devices are [factory reset](https://swappa.com/faq/general/factory-reset) before they are shipped to a buyer. So unless the applications or digital games were on the device when it was new, they cannot be included when selling a device on Swappa.

## Can I sell a device that has screen burn-in and/or dead pixels?

Devices that have *minor* burn-in or a *few* dead pixels, that do not interfere with the ability to view content on the screen, can be listed in the [Good or Fair condition category](https://swappa.com/faq/answer/condition-requirements), depending on the severity. If you are listing a device with burn-in or dead pixels, the issue must be mentioned in the listing description. We also recommend including a picture of the burn-in or dead pixels.

Devices that have *major* burn-in or *more than a few* dead pixels, to the extent that it interferes with the ability to view content on the screen, should not be listed. Swappa also does not allow devices with major screen defects, such as large patches of dead pixels or colored lines running through the display to be listed.

If you're not sure if your device should be listed, feel free to reach out to our support team using our [help form](https://swappa.com/help).


## More Questions and Answers

- [Marketplace FAQ](https://swappa.com/faq/marketplace.md)
- [Buying FAQ](https://swappa.com/faq/buying.md)
- [Selling FAQ](https://swappa.com/faq/selling.md)
- [Payments FAQ](https://swappa.com/faq/payments.md)
- [International FAQ](https://swappa.com/faq/international.md)
- [Shipping FAQ](https://swappa.com/faq/shipping.md)
- [Devices FAQ](https://swappa.com/faq/devices.md)
- [Warranty FAQ](https://swappa.com/faq/warranty.md)
- [ESN Check FAQ](https://swappa.com/faq/esn.md)
- [Trade-In FAQ](https://swappa.com/faq/trade-in.md)
- [AirPods FAQ](https://swappa.com/faq/airpods.md)