Here on Swappa, we help to prevent blocked or blacklisted devices from being listed in our marketplace thanks to our listing review process. However, in the uncommon event that a device gets blocked from use after purchase on Swappa, the first step is to report the problem to the seller.

If a seller is uncooperative with resolving an issue like this, buyers on Swappa are covered by PayPal's payment protections through their dispute resolution process. These protections are valid for up to 180 days, and PayPal can assist with reviewing the situation to help you pursue a proper resolution.

In the rare event that an ESN is blocked or blacklisted outside of PayPal's 180-day protection window, many payment sources (e.g., banks, credit card companies, etc.) offer additional protections that can be taken advantage of. However, these should only ever be considered if PayPal's protections cannot be used.

Unfortunately, due to restrictive policies from carriers, there's no way Swappa can guarantee an issue won't arise. Please note that we do everything we can here at Swappa to prevent blocked or blacklisted devices from being sold by utilizing our own ESN check service along with other private sources.

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