# Swappa International, Questions and Answers

> Swappa’s stellar support gets asked a lot of questions about [International buying and selling](https://swappa.com/faq/answer/buy-international). Learn how international buyers are able to purchase on Swappa's Marketplace.


## Can I buy or sell on Swappa if I'm located outside of the US?

Swappa is a US-based marketplace.

* Sellers located outside the United States cannot create listings on Swappa.
* International buyers can buy on Swappa if they provide a US shipping address and use a US-based payment source.

You can use a [freight forwarding service](https://swappa.com/faq/answer/freight-forwarding-company) as your US-based address if you are an international buyer, but you must get the seller’s permission before every purchase.

If using [Quickbox USA](https://swappa.com/blog/international-shipping-available-with-quickbox-usa/), or [Stackry](https://swappa.com/partners/stackry) you are not required to ask before purchasing if the listing is marked with Quickbox or Stackry support.

What if a buyer uses an international payment source?

* If an international payment source is used, the buyer is responsible for paying the international PayPal fee back to the seller before the device is shipped.
* Sellers are not responsible for differences in currency exchange rates.

## What is a freight forwarding / reshipper company?

A freight forwarder is a middleman delivery service between a seller in one country and a buyer in another country. Reshipping companies are typically located in the United States. They receive and forward the item to a buyer who is located outside the United States.

[International buyers](https://swappa.com/faq/answer/buy-international) are allowed to purchase on Swappa if they provide a US shipping address and pay with a US-based payment source. Buyers can use a freight forwarding service as their US-based address. 

We have directly partnered with two freight forwarders:

[Stackry](https://swappa.com/partners/stackry): Gives you a U.S. address, consolidates orders, and ships to over 200 countries. Also check out our blog post - [Stackry partnership blog.](https://swappa.com/blog/swappa-partners-with-stackry-to-simplify-international-shipping/)

[QuickBox USA](https://swappa.com/partners/quickboxusa): Offers direct support for select Central American countries.



If not using one of our partners listed above, or not purchasing supported listings, users must ask permission from the seller **before** purchasing.

* If a buyer doesn’t get the seller’s permission, the seller may cancel the sale withhold an amount equal to the PayPal fee during the refund.
* Sellers are not responsible for lost or mishandled packages once the item is delivered to the freight forwarding company.
* The seller is not responsible for international shipping costs to have the device returned if the buyer used a freight forwarding service.
* If the comments section is closed or otherwise unavailable, that listing cannot be purchased using a freight forwarding address.

**Note:** PayPal seller protections still apply when using freight forwarding, as long as the device is shipped (with tracking and insurance) to the address provided by PayPal from the buyer’s PayPal account.

## Can I sell devices on Swappa that are international (Outside of the US) in origin?

Here at Swappa we welcome all devices that our product catalog team have made listings for. This categories are not only for U.S. domestic devices but for devices made for and sold outside the U.S. to consumers. However Swappa still remains a U.S. based online marketplace so with that, there are some limitations on international devices that can be listed and here on Swappa.

* All laptops must have a English alphabet keyboard QWERTY layout (BS 4822 standard)

* Any gaming console must be the model sold in the U.S. with the U.S. charging cord. No international versions of gaming consoles will be allowed.


## More Questions and Answers

- [Marketplace FAQ](https://swappa.com/faq/marketplace.md)
- [Buying FAQ](https://swappa.com/faq/buying.md)
- [Selling FAQ](https://swappa.com/faq/selling.md)
- [Payments FAQ](https://swappa.com/faq/payments.md)
- [International FAQ](https://swappa.com/faq/international.md)
- [Shipping FAQ](https://swappa.com/faq/shipping.md)
- [Devices FAQ](https://swappa.com/faq/devices.md)
- [Warranty FAQ](https://swappa.com/faq/warranty.md)
- [ESN Check FAQ](https://swappa.com/faq/esn.md)
- [Trade-In FAQ](https://swappa.com/faq/trade-in.md)
- [AirPods FAQ](https://swappa.com/faq/airpods.md)