Please refer to our updated FAQ page here for the latest info regarding this topic.

No, you should not file a PayPal dispute against Swappa unless you have already directly communicated with Swappa to request a refund. If you want a refund, please just ask!

The money paid to Swappa by our buyers is a service fee. If we do not perform our services as advertised, then you are entitled to a refund. If the sale is canceled through no fault of the seller or Swappa (e.g., buyer's remorse), then a refund of the sale fee is at the discretion of Swappa's support team.

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