# Swappa AirPods, Questions and Answers ## How to clean AirPods? [Apple](/buy/apple) recommends using a soft, dry, lint-free cloth to clean your [AirPods or AirPods Pro](/buy/apple/airpods). The microphone and speaker meshes can be cleaned with a dry cotton swab. Disinfectants such as Clorox wipes or 70% isopropyl alcohol wipes can be used on the exterior surface, but make sure not to get any liquid in the openings. Similarly, Apple recommends using a soft, dry, lint-free cloth to clean your AirPod case. Clorox wipes or 70% isopropyl alcohol wipes can also be used provided they are damp and you take care to avoid getting any liquid in the openings. You can use a (clean and dry) soft-bristled brush to remove debris from the Lightning connector on your [AirPods case](/buy/apple/airpods), but you should avoid sticking anything in the charging port to prevent damage. ## How to connect AirPods? You connect [AirPods](/buy/apple/airpods) to your [iPhone](/buy/iphones) or [iPad](/buy/apple/ipad) by opening the charging case (with the AirPods inside), holding the charging case next to your device, following the on-screen instructions, then tapping done to complete the connection. Once connected, your AirPods will automatically connect to your other Apple devices (if you are signed in with the same Apple ID). ## How to connect AirPods to Mac? Connect [AirPods](/buy/apple/airpods) to Mac using the following steps: 1. Make sure both AirPods are in the closed charging case 2. Place your AirPods next to your Mac and open the charging case 3. Press and hold the setup button on your AirPods charging case until the status light flashes white 4. Navigate to System Preferences (System Settings) -> Bluetooth on your Mac 5. Select the [AirPods](/buy/apple/airpods) and click Connect ## How to connect AirPods to MacBook? Connect [AirPods](/buy/apple/airpods) to [MacBook](/buy/macbooks) using the following steps: 1. Make sure both AirPods are in the closed charging case 2. Place your AirPods next to your MacBook and open the charging case 3. Press and hold the setup button on your AirPods charging case until the status light flashes white 4. Navigate to System Preferences (System Settings) -> Bluetooth on your MacBook 5. Select the [AirPods](/buy/apple/airpods) and click Connect ## How to connect AirPods to Chromebook? [Apple](/buy/apple) makes it simple to pair [AirPods](/buy/apple/airpods) with Apple devices, but AirPods use Bluetooth to connect so they can be connected with a variety of devices, such as a Chromebook. You can connect AirPods to [Chromebooks](/laptops/chromebooks) using the following steps: 1. Open the settings app on your Chromebook 2. Make sure Bluetooth is enabled 3. Press and hold the setup button on your AirPods charging case until the light on the front flashes white 4. Select your [AirPods](/buy/apple/airpods) from the Bluetooth Available Devices list on your [Chromebook](/laptops/chromebooks) ## How to connect AirPods to laptop? [Apple AirPods](/buy/apple/airpods) can be used with a non-Apple device, such as a [Windows laptop](/laptops/windows). 1. Place your AirPods in the charging case and open the lid 2. Press and hold the setup button on your AirPods charging case until the status light on the front flashes white 3. Select your AirPods from the list of Bluetooth devices on your [laptop](/laptops) Note: Apple [AirPods](/buy/apple/airpods) can be used with non-Apple devices, but some functionality, such as Siri, will be unavailable. ## Why won't my AirPods connect? [AirPods](/buy/apple/airpods) can disconnect from your device for a variety of reasons, including Bluetooth issues or low battery charge levels. The initial troubleshooting steps include: 1. Checking the battery level on your AirPods and AirPods charging case 2. Checking to ensure Bluetooth is turned on in the settings app on your device If your [AirPods](/buy/apple/airpods) are charged, and Bluetooth is turned on, you may need to re-connect your AirPods, which can be done with the following steps: 1. Close the lid on your AirPods charging case, wait 30 seconds, and then open the lid 2. Press and hold the setup button on your AirPods charging case until the light flashes white 3. Hold your AirPods near your device and follow the onscreen instructions to complete the pairing ## How to pair AirPods? You can easily pair [AirPods](/buy/apple/airpods) with your [iPhone](/buy/iphones), [iPad](/buy/apple/ipad), or [Apple Watch](/buy/apple/watch). - To pair AirPods with an iPhone or iPad: Open the charging case, hold it next to your device, and follow the on-screen prompts. - To pair AirPods with an Apple Watch: Navigate to Settings -> Bluetooth on your Apple Watch, then tap AirPods on the Bluetooth screen to complete the pairing. ## How to reset AirPods? You can reset your [AirPods](/buy/apple/airpods) or AirPods Pro using your [iPhone](/buy/iphones) or [iPad](/buy/apple/ipad). 1. Place your AirPods in the charging case, close the lid, and leave the lid closed for 30 seconds. 1. Open the lid on your AirPods charging case, and then navigate to Settings -> Bluetooth on your iPhone or iPad and tap “Forget This Device” to unpair the AirPods. 1. Keep the lid open on your AirPods charging case, then press and hold the setup button on the back of the charging case. Hold the button for approximately 15 seconds (until the light on the front flashes amber, then flashes white. 1. Place your [AirPods](/buy/apple/airpods) charging case near your [iPhone](/buy/iphones) or [iPad](/buy/apple/ipad) with the lid open and follow the prompts to repair your AirPods or AirPods Pro. ## Are AirPods waterproof? [Apple AirPods](/buy/apple/airpods) are not waterproof, however, some Apple AirPods are water-resistant. - First and second-generation AirPods are not waterproof or water-resistant. - Third-generation Apple AirPods and first and second-generation Apple AirPods Pro are water-resistant with an IPX4 rating. The IPX4 rating means AirPods can handle splashes of water, some light rain, or sweat. If your [AirPods](/buy/apple/airpods) get wet, they should be dried with a soft cloth before being placed back in the charging case. ## How to check AirPod battery? You can check the [AirPods](/buy/apple/airpods) battery status using your [iPhone](/buy/iphones) or [iPad](/buy/apple/ipad). Make sure your iPhone or iPad is unlocked, open the lid on your charging case, wait a few seconds, and the volume levels will be shown in a graphic. The details will include the current battery level for each AirPod and the AirPods charging case. ## How to make AirPods louder? The quickest way to increase the volume on your [AirPods](/buy/apple/airpods) is to use the volume controls on your [iPhone](/buy/iphones) or [iPad](/buy/apple/ipad). You can also use the volume controls in the app you are using, use the volume control on your [Apple Watch](/buy/apple/watch), or ask Siri to turn up the volume by saying “Hey Siri, turn volume up.” ## Where to get your AirPod replacement? Apple sells replacement [AirPods](/buy/apple/airpods) and replacement AirPod cases, but lost and/or stolen items are not covered under AppleCare+. Expect to pay $69 for a replacement AirPod, or $89 for a replacement [AirPod Pro](/buy/apple/airpods). Replacement AirPod cases vary in price from $59 to $99. You can also save money when you [shop for new and gently used AirPod replacements on Swappa](/buy/apple/airpods). ## More Questions and Answers - [Marketplace FAQ](https://swappa.com/faq/marketplace.md) - [Buying FAQ](https://swappa.com/faq/buying.md) - [Selling FAQ](https://swappa.com/faq/selling.md) - [Payments FAQ](https://swappa.com/faq/payments.md) - [International FAQ](https://swappa.com/faq/international.md) - [Shipping FAQ](https://swappa.com/faq/shipping.md) - [Devices FAQ](https://swappa.com/faq/devices.md) - [Warranty FAQ](https://swappa.com/faq/warranty.md) - [ESN Check FAQ](https://swappa.com/faq/esn.md) - [Trade-In FAQ](https://swappa.com/faq/trade-in.md) - [AirPods FAQ](https://swappa.com/faq/airpods.md)