We’re Hiring: Transactional Email Specialist

We’re Hiring: Transactional Email Specialist

UPDATE: This position has been filled. Thank you to everyone who applied.


Swappa is a human-powered marketplace for consumer tech, including smartphones, laptops, video games, and smart home tech. With hundreds of thousands of happy buyers and sellers using Swappa every month we’re on our way to over $100M worth of commerce in 2019.

Swappa’s Transactional Email Specialist will manage, monitor and optimize the sending of millions of emails each month to Swappa users as part of our marketplace platform. This new position works closely with our technical and marketing teams to manage a technical, optimization-driven transactional email program designed to drive more commerce.

Swappa is a distributed team spread out all over the US. This is a full-time, remote, work-from-almost-anywhere role.


  • Create and optimize transactional email templates in SendGrid
  • Understand Swappa’s marketplace platform to architect commerce-driven email system
  • Work with technology team to integrate transactional emails with marketplace platform
  • Work with marketing team to ensure emails are consistent with brand best practices
  • Setup and monitor email tracking to understand and report on stats and effectiveness
  • Optimize email templates and tactics using testing, data and analytics
  • Regularly report on progress and challenges related to objectives

Though we’ve been around a while, are bootstrapped and profitable, Swappa still operates a lot like a startup. Everyone on our team wears many hats and does whatever it takes to get the job done. Egos are left at the door and the phrase “that’s not my job” never flies here.


  • You have demonstrable experience and expertise managing large email campaigns
  • You have familiarity and expertise with SendGrid (or similar platform)
  • You are organized, analytical and driven by data
  • You are results and numbers driven when it comes to evaluating successes and failures
  • You like to execute, test and iterate and are not just about “big ideas” and “strategy”
  • You are a constant learner and always on the lookout for new ideas
  • You value iterative progress and small wins that accumulate into big successes
  • You are comfortable working with Google Analytics and other data analysis tools
  • You are adaptable and thrive with change

If you’re looking to be dropped into structured corporate machinery with deep hierarchy and micromanagement, this is not the job for you. On the other hand, if you like the idea of working remotely for a small company with big competitors and big aspirations, this may be a great opportunity.

Swappa is building a marketing department to help us grow faster. Let us know if you think you can help by applying.

APPLY starting with this simple form: https://swappa.wufoo.com/forms/swappa-email-job-form